Arvind Soni
Dhanbad
Summary
Results-driven operations leader with 10 years of experience in last-mile delivery logistics and sales operations in e-commerce and telecom. Skilled in managing large-scale operations, leading teams, optimizing processes, and enhancing vendor relationships. Delivered significant improvements in delivery performance through strategic project execution.
Overview
15
15
years of professional experience
Work History
Manager I, Operations, L4
Amazon
Dhanbad
05.2022 - Current
- Managed 15 Amazon hubs in Jharkhand, overseeing daily BAU volume exceeding 15,000 with 300 delivery associates and 52 office staff.
- Oversaw IHS channel, driving 30% of BAU volume for large hubs.
- Led zonal projects to enhance performance through regular follow-ups and data analysis, resulting in improved operational outcomes.
- Identified and onboarded new service partners, enhancing access to Amazon business opportunities.
- Standardized operations in alignment with Amazon's operational standards.
- Acted as point of contact for project initiatives, ensuring accountability and progress.
- Conducted CSR activities, such as blood donation camps and gift distributions for orphanage children, fostering engagement among service partners and delivery associates.
Channel Team Lead L3
Amazon
Darbhanga
04.2019 - 04.2022
- Directed team of external delivery service partners across 7 districts in North Bihar, managing 11 locations.
- Oversaw end-to-end responsibilities for last mile operations to ensure efficiency.
- Led team in daily operations, achieving workflow targets and deadlines consistently.
- Provided daily and weekly support for channel partners, aligning activities with company objectives.
- Spearheaded zonal projects, enhancing operational performance through regular follow-ups and data analysis.
- Acted as point of contact for projects, ensuring clear communication and accountability.
Territory Sales Manager
Airtel
Chapra
05.2015 - 03.2019
- Established strategic partnerships with financially stable channel partners, expanding market presence and distribution reach.
- Coordinated sales planning and aligned efforts of field employees, promoters, and distributors to optimize territory performance.
- Analyzed competitor actions to create effective counter-plans, strengthening competitive positioning in the market.
Territory Sales Manager
Aircel
Sonpure
10.2014 - 05.2015
- Accelerated market share growth by promoting prepaid activations through retail partnerships.
- Enhanced channel satisfaction by implementing improvements in partner management practices.
- Optimized distribution parameters to improve channel partner management and boost field sales effectiveness.
Territory Sales Executive
Idea cellular ltd.
Darbhanga
05.2011 - 10.2014
- Mapped new markets to identify business growth opportunities, resulting in increased sales potential.
- Expanded distribution network by increasing SIM selling outlets in territory, improving market reach.
- Generated revenue through SIM activations and optimized RCV flow, implementing distributor investment strategies to maximize return.
Education
MBA -
SVSU
Meerut, Uttar Pradesh12-2021
B.Sc. - Physics Hon.
B. R. A. U MUZAFFARPUR BIHAR UNIVERSITY
Bihar07-2011
10+2 -
R J S INTER COLLEGE
DIGHWARA, Bihar01-2007
10th -
SPS SEMINARY
SONPUR, Bihar01-2005
Skills
- Operational management
- Project coordination
- Strategic planning
- Performance optimization
- Revenue growth
- Vendor relations
- Data analysis
- Root cause analysis
- Microsoft Office applications
- Team leadership
- Decision making
- Staff development
- Problem solving
- Quality focus
Websites
Extracurricular Activities
Active participant in all the events held in college. Interacting with various types of people. Use of computers & internet. Keen interest in music and playing.
Awards
- Zonal award for Non-del HS for the North AMZL network, achieving 90.75%, with a significant improvement of 87 bps in QTD’2026 over Q4’2025, North Zone stand best in the network.
- Orange Cap Award for Excellence in Hiring and Development, 04/21, Received the award for exceptional performance in hiring and development initiatives at Amazon.
- Highest SOGA Leader in B&J, 01/15, Recognized as the highest SOGA (Sales, Operations, General Administration) Leader at Aircel.
- Best TSM in the zone, 05/13, Awarded at Idea Cellular Ltd.
Languages
- Hindi
- English
Timeline
Manager I, Operations, L4
Amazon
05.2022 - Current
Channel Team Lead L3
Amazon
04.2019 - 04.2022
Territory Sales Manager
Airtel
05.2015 - 03.2019
Territory Sales Manager
Aircel
10.2014 - 05.2015
Territory Sales Executive
Idea cellular ltd.
05.2011 - 10.2014
MBA -
SVSU
B.Sc. - Physics Hon.
B. R. A. U MUZAFFARPUR BIHAR UNIVERSITY
10+2 -
R J S INTER COLLEGE
10th -
SPS SEMINARY