Open To Work
Arvinder Singh
Sirsa
Summary
Dynamic Relationship Manager with a proven track record at Safal Academy, excelling in client relationship management and conflict resolution. Adept at building trust and loyalty, I leverage excellent communication skills to drive customer satisfaction and foster long-term partnerships. Committed to achieving organizational goals through effective teamwork and adaptability.
Overview
19
19
years of professional experience
Work History
Relationship Manager
Safal Academy pvt ltd/ Ducktales Preschool
Andheri West
2023.02 - Current
- Cultivated and strengthened client relationships, enhancing satisfaction and fostering loyalty.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Addressed client issues and complaints promptly, reinforcing trust and loyalty.
- Participated in networking events and industry conferences to attract new clients.
- Streamlined daily operations by scheduling appointments, coordinating meetings, and preparing agendas.
- Coordinated franchise setup processes for partners in India, ensuring compliance with local regulations.
- Compiled purchase orders following negotiations with chosen suppliers to ensure timely procurement.
Customer Service Representative
Dazonn Technologies pvt. ltd
Zirakpur
2022.08 - 2023.01
- Identify and assess customers' needs to achieve satisfaction
- Managed high volume of inbound and outbound phone calls to effectively address customer inquiries and needs.
- Handled customer complaints by providing timely solutions and alternatives, ensuring follow-up for complete resolution.
- Built strong relationships with customer accounts through open and interactive communication, enhancing customer loyalty.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Generate sales leads
- Follow communication procedures, guidelines and policies
Admin Officer
Safal IAS
Sirsa
2019.10 - 2021.05
- Worked as Admin Officer in Safal IAS coaching centre for competitive exams preparations located in Sirsa, Haryana.
- Managed agendas, travel arrangements, and appointments for upper management to support effective time management
- Coordinated office activities and operations to ensure compliance with company policies and enhance overall efficiency
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Created and updated records and databases for personnel and financial data to maintain accurate and accessible information
- Submit timely reports and prepare presentations/proposals as assigned
HR Manager cum CAIE Exam Coordinator
MDK International School
Sirsa
2016.11 - 2019.03
- Worked as HR Manager and CAIE Examination Coordinator in MDK International School located in Sirsa, Haryana.
- Managed and revised HR policies, including leaves, promotions, regulations, pay, incentives, abscond policy, and working hours, to align with organizational goals.
- Recruited skilled employees to contribute to the overall development of the organization.
- Develop different strategies to meet the goals of the organization and contribute his support to all the departments.
- Facilitated employee engagement programs that encouraged interaction between coworkers.
- Prepared exam materials and assigned invigilation tasks to facilitate smooth examination processes.
- Coordinate the team of invigilators with the support of the lead invigilators including recruitment, training, management and deployment of invigilation staff.
- Managed the delivery of examination papers and stationery to the school, securing them and promptly dispatching completed papers.
- Located in Sirsa, Haryana.
Store Manager
Domino's Pizza
Sydney
2009.05 - 2015.11
- Worked as a Store Manager in Domino's Pizza located in Sydney Australia.
- Directed daily operations of store, overseeing product preparation, delivery, and customer relations to enhance service quality
- Monitored sales, labor costs, shrinkage, and financial results to assess performance against objectives and drive improvements
- Staffed store with qualified employees to deliver excellent customer service and maintain a positive shopping experience
- Assessed employee performance regularly to confirm adherence to company standards for quality of work and customer service
- Developing a strategic plan for the store that includes objectives, initiatives, and long-term goals
- Established menu item prices by analyzing market trends and competitor pricing.
- Ensuring that food safety standards are being met by conducting regular inspections of ingredients and finished products
- Establishing and enforcing policies regarding employee conduct and store operations
Cook
New Bombay Fusion
Sydney
2007.04 - 2009.03
- Worked as a Cook in New Bombay Fusion Worked at Indian Cuisine restaurant in Sydney, Australia.
- Set up workstations with ingredients and cooking equipment to streamline food preparation
- Cook food using various utensils and grillers to deliver high-quality dishes
- Ensure great presentation by dressing dishes before they are served
- Keep a sanitized and orderly environment in the kitchen
- Check quality of ingredients
- Monitored stock levels and placed orders to ensure uninterrupted kitchen operations
- Indian Cuisine restaurant located in Sydney, Australia.
Education
Bachelor of Arts - English
Desh Bhagat University
Mandi Gobindgarh, Punjab2021-12
Diploma in Plumbing -
Govt. I.T.I
Sirsa, Haryana07.2019
Diploma in Hospitality Management - Commercial Cookery III
Carrick Institute of Education
Sydney, Australia03.2009
Senior Secondary - Non-Medical
Vivekanand Senior Secondary School
Sirsa, Haryana03.2006
High School Diploma -
Adarash High School
Sirsa, Haryana2004-03
Skills
- Client management
- Market research
- Microsoft Excel
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Office
- Customer Service
- Problem solving
- Conflict resolution
- Work under pressure
- Teamwork
- Adaptability
- Communication skills
- Relationship building
- Multitasking
Accomplishments
Archery, State and National Archery player with winning position in district and states championships.
References
- Gurpreet Singh, Domino's Pizza, 0432030011
- Suman Kalra, MDK International School, 7975294068
- Deepak Chandel, Safal IAS, 9812362398
Languages
- Punjabi
- English
- Hindi
- Punjabi
- English
Languages
English
Upper Intermediate (B2)
B2
Work Preference
Job Search Status
Open to workWork Type
Contract WorkPart TimeLocation Preference
RemoteHybridSalary Range
₹45000/yr - ₹200000/yrTimeline
Relationship Manager
Safal Academy pvt ltd/ Ducktales Preschool
2023.02 - Current
Customer Service Representative
Dazonn Technologies pvt. ltd
2022.08 - 2023.01
Admin Officer
Safal IAS
2019.10 - 2021.05
HR Manager cum CAIE Exam Coordinator
MDK International School
2016.11 - 2019.03
Store Manager
Domino's Pizza
2009.05 - 2015.11
Cook
New Bombay Fusion
2007.04 - 2009.03
Bachelor of Arts - English
Desh Bhagat University
Diploma in Plumbing -
Govt. I.T.I
Diploma in Hospitality Management - Commercial Cookery III
Carrick Institute of Education
Senior Secondary - Non-Medical
Vivekanand Senior Secondary School
High School Diploma -
Adarash High School