ARWA GOLWALA
Assistant Manager-Programs Emeritus ,
Mumbai ,
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Seasoned Sales Representative knowledgeable about selling in B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Assistant Manager-Programs
Emeritus
Mumbai
2018.11 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Program Coordinator
Seeinside.in,
Mumbai
2016.03 - 2018.03
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Vidya Vikasini English High School
Vasai 2005.04 - 2006.06
Skills
Lead Generation
Schedule Coordination
Quality assurance understanding
Cold Calling
Sales forecasting
Lead prospecting
Network development
Excellent people skills
Product and service sales
Upselling
Problem-solving skills
Certification
Certificate Leading Organization & Change MIT in collaboration with Emeritus , Online
Timeline
Certificate Leading Organization & Change MIT in collaboration with Emeritus , Online
2022-05
Certificate Digital Marketing: Customer Engagement, Social Media, Planning & Analytics Columbia in collaboration with Emeritus , Online
2021-06
Assistant Manager-Programs
Emeritus
2018.11 - Current
Program Coordinator
Seeinside.in,
2016.03 - 2018.03
High School Diploma -
Vidya Vikasini English High School
2005.04 - 2006.06