ARYAN KATARIA
Bengaluru
Summary
As a seasoned Technical Support Engineer seeking a new opportunity, I bring extensive experience in troubleshooting, resolving complex issues, and providing exemplary customer service. Proficient in various IT environments, I excel in diagnosing hardware and software problems, implementing effective solutions, and ensuring seamless operations. With a strong background in customer support and a commitment to continuous learning and improvement, I am eager to contribute my skills to a dynamic team focused on delivering superior technical assistance and fostering client satisfaction.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Betsol
07.2023 - Current
- As a Technical Support Engineer, I have successfully troubleshooted complex issues within VMware, Citrix, and Azure environments
- My responsibilities included handling escalated incidents, ensuring swift resolutions to minimize downtime, and maintaining a high level of service delivery
- Utilizing my expertise in ServiceNow ticketing tools, I efficiently managed and documented incidents, changes, and problem tickets
- Additionally, I adeptly facilitated password resets through administrative procedures, ensuring seamless access management for users across various platforms
- My role demanded a precise blend of technical proficiency, problem-solving skills, and proactive communication to deliver exceptional support and maintain operational efficiency.
Education
BCA - Computers -
Presidency university Bengaluru
01.2023
12th -
National Open School
01.2019
10th -
CBSE
01.2017
Skills
- Troubleshooting
- Adminstration
- Incident management
- Customer support
- Networking
- VMware, Citrix, Azure
Experience
1 Year
Timeline
Technical Support Engineer
Betsol
07.2023 - Current
BCA - Computers -
Presidency university Bengaluru
12th -
National Open School
10th -
CBSE
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