ARYA SOMAN
Senior Customer Care Exectuive
Moshi
Summary
Looking forward for an excellent opportunity in an esteemed organization where I can hone my skills effectively and efficiently & contribute towards adding value to the company.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Customer Care Executive
Digidited Business Solution
03.2025 - Current
- Served as customer care executive for JCB Process in sales process.
- Managed incoming emails and calls to address customer inquiries.
- Ensuring to complete daily target.
- Work allocation to all team members.
- Prepare and maintain the dashboards and periodic reports
Senior Customer Care Executive
Q CONNEQT BUSINESS LIMITED
11.2021 - Current
- Worked as Customer Care Executive for Piaggio Process.
- Ensuring to complete client satisfaction.
- Handling escalation mails/calls.
- Work allocation to all team members.
- To handle multiple activities and prioritize work.
- Monitoring CMS to answer the maximum number of calls.
- Monitoring CMS to and to answer the maximum number of calls.
- Prepare and maintain periodic reports.
- Being customer care executive received appreciation from clients for handling work in good manner and achieving targets.
Senior Customer Care Executive
Sany Heavy Industry India Pvt Ltd
11.2024 - 01.2025
- Worked as Customer Care Executive for Contact Center in Sales Process.
- Handling mails/calls.
- Ensuring to complete daily target.
- Work allocation to all team member.
- Prepare and maintain dashboards and periodic reports.
- Monitoring LMS to and working in the qualified data.
Senior Customer Care Executive
Fibe (formerly EarlySalary) - Personal Loan & Instant Cash Loan
06.2024 - 11.2024
- Worked as Customer Care Executive for Collection Process.
- Promoting fair practices and relationships with customers.
- Tracked customer loan data to ensure accuracy and compliance.
- Work allocation to all team members.
- Prepare and maintain process reports.
- Monitoring Real time to answer the maximum number of calls.
Education
SSLC -
S C V H S Katandra
Pathanamthitta, Kerala, IndiaB.Com - undefined
Mannan Memorial NSS College
Konni, Kerala01-2021
Higher Secondary - Commerce
J N V VADAVATHOOR P O
KOTTAYAM, KERLA01-2018
Skills
- Customer relationship management
- Customer Engagement
- Complaint handling
- Decision making ability
- Team member training
- Work prioritization
- Adaptability to Change
- Ability to learn new things
- Punctuality
Interests
Batminton, Carrom
Timeline
Senior Customer Care Executive
Digidited Business Solution
03.2025 - Current
Senior Customer Care Executive
Sany Heavy Industry India Pvt Ltd
11.2024 - 01.2025
Senior Customer Care Executive
Fibe (formerly EarlySalary) - Personal Loan & Instant Cash Loan
06.2024 - 11.2024
Senior Customer Care Executive
Q CONNEQT BUSINESS LIMITED
11.2021 - Current
B.Com - undefined
Mannan Memorial NSS College
Higher Secondary - Commerce
J N V VADAVATHOOR P O
SSLC -
S C V H S Katandra
Declaration
I hereby declare that the above said details are true and correct to the best of my knowledge and belief. Place -Moshi ARYA SOMAN