Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Disclaimer
Languages
Personal Information
Accomplishments
Timeline
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Arzoo Khajasaheb Bhaldar

Arzoo Khajasaheb Bhaldar

Pune

Summary

Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

4
4
years of professional experience

Work History

Personal Banker

Barclays
Pune
04.2024 - Current
  • At Barclays, I work as a personal banker, and my role involves a wide range of responsibilities. I handled payments, collections, and assisted customers with making transactions.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Assisted vulnerable customers by providing empathetic and tailored financial solutions to address their unique needs.
  • I also help ensure that any fraudulent activity on the account is managed and resolved swiftly.
  • Maintained compliance with regulatory standards and internal policies while handling sensitive customer data.

Senior Process Executive

Infosys BPM LTD
Pune
07.2022 - Current
  • Served as a senior process executive for a UK based client where use to handle the payment related queries.
  • Maintained detailed records of transactions and issue resolutions contributing to process improvements.
  • Resolved issues arising from process changes in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Server Delivery Executive

Neeyamo Enterprise Solutions
Pune
07.2021 - 07.2022
  • Started with international calling, for domain Background verification
  • Worked under resource crunches, Managing 3 important reports for day to day analysis
  • Achieved the goal of 0 customer escalations, for record time while handling the reports
  • Steady growth in monthly score cards, Achieving top 10 rank for the recent months
  • Received recognition from LOB head as Employee of the month quarter-Jul-Sep 2021
  • Torch-bearer of the month Oct 2021

Education

Bachelor of Business Administration -

Savitri Bai Phule University
Pune
03.2021

HSC -

S. B. Patil Junior College
Ravet
03.2018

SSC -

Lions Club English Medium
Dehuroad

Skills

  • Advance Excel
  • Customer service
  • Conflict resolution
  • Microsoft Office
  • Relationship building and management
  • Positive attitude
  • Multitasking Abilities

Extracurricular Activities

1. Participated in Corporate sports leagues (Badminton). 

2. Mentoring junior employees or conducting training sessions on financial regulations or customer services. Managing work life balance effectively while handling high pressure situations in banking.

3. Volunteering for financial literacy programs or workshops for unprivileged communities.

4. Engaging in charity events or fundraising efforts within banking sector.

5. Participating in marathon, sports or wellness programs to promote work life balance.

Disclaimer

I hereby declare that above information provided by me is correct and true to the best of my knowledge.

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 02/24/01
  • Nationality: Indian

Accomplishments

  • Achieved exceptional customer satisfaction scores, earning recognition as the NPS (Net Promoter Score) Winner by consistently receiving positive feedback and high promoter ratings.
  • Actively contributed to team success, receiving numerous customer commendations for providing effective tailored solutions and exceptional support.
  • Recognized by the Vice president of Barclays for outstanding performance in customer service and achieving the highest levels of client satisfaction.

Timeline

Personal Banker

Barclays
04.2024 - Current

Senior Process Executive

Infosys BPM LTD
07.2022 - Current

Server Delivery Executive

Neeyamo Enterprise Solutions
07.2021 - 07.2022

Bachelor of Business Administration -

Savitri Bai Phule University

HSC -

S. B. Patil Junior College

SSC -

Lions Club English Medium
Arzoo Khajasaheb Bhaldar