Quazi Mashood Shahid
Bengaluru
Summary
Dedicated and detail-oriented Linux and Network Administrator with extensive experience in managing complex IT infrastructures, optimizing system performance, and ensuring network security. Skilled in troubleshooting, automation, and delivering robust solutions to enhance operational efficiency. Seeking a challenging role to leverage my expertise in Linux administration, network management, and system optimization to contribute to the success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
SentinelOne
Bengaluru
01.2024 - Current
- Skills learned: Bash scripting, Python, deep Linux troubleshooting, Z-shell (beginner).
- The team I was a part of was called MLM (Management, Linux, Mac).
- Management was the EDR+XDR of SentinelOne and included troubleshooting for various integrations, remote scripts, troubleshooting API issues, and educating our customers on how best to utilize our XDR.
- I was responsible for troubleshooting Mac and Linux endpoints, including K8 and cloud-based endpoints.
Technical Support Engineer
Trellix
Bengaluru
01.2021 - 12.2023
- Skills learned: Layer 3 and 4 troubleshooting, which includes MITM devices and email security.
- Delivered top-tier technical support to Trellix clients, ensuring prompt resolution of their issues and concerns.
- Specialized in handling escalated support calls, effectively addressing critical client needs, and diffusing challenging situations with professionalism.
- Successfully resolved issues related to network security, email security, and file security, providing clients with expert guidance and solutions.
- Conducted extensive troubleshooting sessions to diagnose and resolve complex technical issues, fostering client satisfaction.
- Collaborated with cross-functional teams to enhance product performance and identify areas for improvement based on client feedback.
- I attended and hosted post-sales calls, assisting in the deployment and integration of the product.
- Played a pivotal role in resolving a critical client issue, which resulted in renewing their contract, and expanding our partnership.
Education
B.E - Computer Science
GCE, VTU
Ramanagram, Karnataka08-2018
High School Diploma -
FAIPS
Ahmadi, Kuwait06-2014
Skills
- Linux troubleshooting and administration
- Mac troubleshooting
- Troubleshooting network-related issues
- Python
- Bash shell
- Z-shell
Personal Information
- Date of Birth: 03/14/95
- Nationality: Indian
Certification
- CCNA
- CCNP
- RHEL
- Have complete knowledge about comptia security+ but never took the certification
Timeline
Senior Technical Support Engineer
SentinelOne
01.2024 - Current
Technical Support Engineer
Trellix
01.2021 - 12.2023
B.E - Computer Science
GCE, VTU
High School Diploma -
FAIPS
Similar Profiles
Rejul JamesRejul James
Senior Site Reliability Engineer at SentinelOneSenior Site Reliability Engineer at SentinelOne
Kingsley CartwrightKingsley Cartwright
Commercial Account Executive (Ohio Valley) at SentinelOneCommercial Account Executive (Ohio Valley) at SentinelOne
NATALIE BARZILAINATALIE BARZILAI
Senior Manager, Customer Success - Americas & EMEA at SentinelOneSenior Manager, Customer Success - Americas & EMEA at SentinelOne