Aseem Nawaz
New Delhi
Summary
A creative & result oriented professional with 4+ years of extensive experience in Application Engineer, growing customer base, leading project cycle across the entire project cycle. Proven capability of turning around business performance & building long lasting business relationships with decision makers in client organizations. Looking for a reputable & progressive organization & leverage competencies & utilize my potential to the fullest to achieve the organization's goal while achieving my personal goals.
Overview
6
6
years of professional experience
Work History
Sr. Application Engineer
Crystal Televentures(AfterShip)
03.2022 - Current
- Company Overview: AfterShip - SaaS.
- Manual Testing: Testing REST APIs using Postman, Integration testing.
- HTTP methods (GET, POST, PUT, DELETE).
- JSON and XML validation.
- Carrier API responses and status codes.
- Carrier API Integration - FedEx, UPS, DHL, USPS, etc.
- API Technologies - REST APIs, Postman, JSON.
- Documentation Reporting - Writing test cases, creating test scenarios, test summary report, creating test templates.
- Support enterprise-level users.
- Giving support related to REST API issues.
- Handling onboarding for new clients.
- Customer satisfaction.
- Involvement in team meetings for process insights and challenges.
- Hands-on experience with ticketing tools like JIRA and Freshdesk.
- Ensuring that helpdesk tickets are resolved in a timely manner.
- AfterShip - SaaS.
Helpdesk Engineer
NTT Data Services
Noida
08.2021 - 03.2022
- Company Overview: Noida
- Troubleshooting of AD, MFA, VPN issues
- Troubleshooting of Laptop, Desktop, Printers, e-Signature pad, Scanners
- Password related issues like Mainframe, AD, Intranet
- McAfee Drive Encryption
- Support Office 365 apps like Outlook, MS Teams, Share point
- Support Virtual desktop like Citrix
- Internal Software Installations
- Hands on Experience on Service Now Ticketing tool
- Noida
Technical Support Engineer
Convergys India Pvt Ltd
Gurugram
08.2020 - 08.2021
- Company Overview: Gurugram
- Troubleshooting of Outlook, MS Teams, Share Point, Office 365 installation's issue
- Troubleshooting of Desktop, Laptop, Printers
- Hands on Experience on SFDC tool
- Gurugram
Technical Associate
Wipro Ltd
New Delhi
02.2019 - 06.2020
- Company Overview: New Delhi
- As a TA, handled US based Support queries of Laptop, Desktop, Printers
- Supporting New Team members in the team to upskill their process knowledge
- Customer satisfaction
- Involvement in team meeting for process insights & challenges
- New Delhi
Education
B.Sc. - Computer Application
Kurukshetra University
Skills
- REST APIs
- Postman API
- HTML
- XML
- SQL
- Service now
- JIRA
- Freshdesk
- SFDC
- Team building expertise
- Customer satisfaction
- Critical thinking
- Creative thinking
- Highly organized
- Excellent listening skills
- Effective negotiator
- Microsoft Office
Accomplishments
- Received top performer award very frequently.
- Role entailing Team Management, Performance, Coaching, Mentoring for the team. Also process reporting parameters.
- A Mentor to newcomers in the team and ensured best practices implemented to drive better performance.
- Ability to work in high-stress environments and to make complex decisions.
- Excellent communication skills including formal presentation skills, Persuasiveness, Adaptability.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Father's Name: Gulnawaz Ahmad
- Date of Birth: 09/05/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Sr. Application Engineer
Crystal Televentures(AfterShip)
03.2022 - Current
Helpdesk Engineer
NTT Data Services
08.2021 - 03.2022
Technical Support Engineer
Convergys India Pvt Ltd
08.2020 - 08.2021
Technical Associate
Wipro Ltd
02.2019 - 06.2020
B.Sc. - Computer Application
Kurukshetra University
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