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ASFAK AHEMAD
Pune
Summary
Dynamic professional with extensive experience in client relationship management and operational excellence at Mass Express Cargo Pvt. Ltd. Proven track record in process optimization and data analysis, ensuring timely resolution of client inquiries. Adept at fostering strong relationships and driving project success, consistently enhancing customer satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Sr. Manager – Strategic Management & Operations
Mass Express Cargo Pvt. Ltd.
10.2019 - Current
- Handling all Major Client in regards to their raised inquiry if any & feedback on time
- Taking Care of Online system entry process on Mobile application as well as on System
- News updates regarding any Internal or External changes in system or process to the Customers as well as team
- Daily MIS monitoring to all the major clients & ensuring error free communications
- Close monitoring to all the escalated queries belongs to internal team
- Visits to the Customers to understand the issues and giving confidence to them for our Brand and Services
- Taking care of Operational development across the network
- Ensuring the Line-Haul vehicle placement and operations supports to the team
Manager - CRM (Customer Relationship Management)
Overnite Express Ltd.
02.2013 - 09.2019
- Handling all Major Client belongs to Western region in regards to their raised inquiry if any & feedback on time
- Regular Co-ordination with Internal as well as external team, including Customer as well as all related department Sales, Operations, Customer services, Accounts, Corporate Team
- Taking Care of Reverse Pickup, To-pay Pick up, Regular as well as Call pickup of client & same being arranged on time with co-ordination from Branch accordingly update to client on same
- Timely update to Client on their MIS Report & visits to client on regular basis
- Update on any new communication, Development or Strategy if any comes accordingly same being communicated to Internal as well as External team
- Being in touch with our Business Associates spread across Maharashtra Region as well as other region for the operational developments as well as Business support
Executive Customer Service
Cartel India Logistics
04.2011 - 02.2013
- Handling team, Taking Updation from various clusters & flashing daily basis report to the customers and internal team
- Co-ordination with the development team to ensure perfect representation of Client requirements against appropriate product solution
- Customer Support and Delight: Ensure customer satisfaction by solving their request and queries within set time
- Relationship Management: Maintain good relations with Clients
- Keeping track on daily basis of operation line haul vehicles
Assistant Operation
TNT Express
07.2010 - 03.2011
- Managing Inbound & Outbound shipment in regards to deliveries as well as connections
- Managing the Octroi all of our credit customer or direct customer update on same to accounts team
- Managing & updating SIPP report with co-ordination branches & delivery person
Education
BA -
Awadh University
01.2010
HSC -
UP Board
01.2008
HSC -
UP Board
01.2006
Skills
- Client relationship management
- Operational excellence
- Data analysis
- Process optimization
- Project management
- Customer service
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge., Present, Pune
Accomplishments
- Awarded as Employee of the Quarter in 2014 & 2015
- Awarded as Overnite Star for 2013-2018
Personal Information
- Date of Birth: 06/10/91
- Nationality: Indian
- Marital Status: Married
Computer Literacy - Skills
- MS OFFICE – Word, Excel, Power Point, Access & Internet
- Tally – 9.0, DOS, DTP
- Basic Knowledge of Microsoft Power BI
Timeline
Sr. Manager – Strategic Management & Operations
Mass Express Cargo Pvt. Ltd.
10.2019 - Current
Manager - CRM (Customer Relationship Management)
Overnite Express Ltd.
02.2013 - 09.2019
Executive Customer Service
Cartel India Logistics
04.2011 - 02.2013
Assistant Operation
TNT Express
07.2010 - 03.2011
BA -
Awadh University
HSC -
UP Board
HSC -
UP Board