Asha Gore

Executive - Sep 2017 to Mar 2019

• Handling Export documents to prepare bill of lading, invoices.
• Part of operations tasks to send alert to end customers about arrival of cargo.

Principal Executive - Mar 2019 to Dec 2019

• Training and audit of team members.
• Monitoring Queue to meet defined deadlines.
• Active participation in Team activities like Daily Review meetings, resolving queries of new joiners.

Assist Team Lead - Dec 2019 to Mar 2022

• Managing process with people.
• Monitoring queues and change in FTE alignment as per volume and SLA requirements.
• Assist Leader to prepare daily reports of SLA.
• Handling internal quality emails.
• Feedbacks to team members about quality issues.
• Switch to production in case of contingency scenarios.

Team Lead - Mar 2022 till date

• Analyze volume flow and align FTE accordingly to manage backlog on ongoing volume flow.
• Communicating KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Managing leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Handled Asia and Europe region process migrations.
• Effective FTE planning to absorb new migration tasks.
• Handling quality emails by providing preventive action plan to stakeholders.
• Manage timelines and share process performance with stakeholders on weekly basis.
• Shrinkage and capacity planning to nullify loss hours in process.
• Evaluating team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas which need further development.
• Work with team to identify areas of improvement and derive solutions based on findings
• Generating reports detailing findings and recommendations

Associate- Sep 2010 to Mar 2012

• Handled Asia and US region shipping documents, preparing bill of lading on basis of Shipping instruction

Sr. Associate - Mar 2012 to Mar 2015

• Update report of customer codes related to Single customer view database
• Part of Black belt project = Reduction of amendments.

Process Expert - Mar 2015 to Aug 2017

• Update report of customer codes related to Single customer view database
• Resolving customer queries through live chat process.
• Handling Auto documentation tool and connect with IT team on daily basis for issues,updates.

• Answer inbound calls and resolve customer queries
• Worked in Sales of Tatasky , ensuring to achieve monthly sales target