SanthoshKumar Palanisamy
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
17
17
years of professional experience
Work History
Team Leader
TATA Consultancy Services
01.2020 - Current
- Working on Private equity funds Valuation process (Including Fund of Funds & Direct Investments)
- Year-end Trial balance audit process with external audit firm
- Performing reconciliation of investor NAV, Commitment, Cash flow values (Contribution & Distribution)
- Clearing cash variance between Capital Statement & Cash flow notices
- Quarter over Quarter NAV and P&L Movement check for different Valuation types (Estimated / Unaudited/ Audited)
- Preparing NAV reporting package on Monthly/Quarterly/Semi-Annual & Annual basis
- Validation of liquidated investments along with Final distribution process & Publishing final feed in investor portal
- Performing Valuation process for Fund Managers using Balance sheet, Schedule of Investments, Statement of Operations and reconciliation of IRR
- Dealing with Audited & Unaudited Financial / Capital Statements along with Investor Cash flow notices on Contribution / Distribution transaction
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
- Supervised day-to-day operations to meet performance, quality and service expectations
Voice process
TATA Consultancy Services
10.2019 - 08.2020
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Transfer Agency Operations
TATA Consultancy Services
01.2011 - 09.2019
- Company Overview: Capital Markets (ISD & Transfer Agency Operations)
- Investment Banking is based on the Mutual funds which are professionally managed; money collected from many investors is further invested in stocks, bonds, short-term money market instruments, and/or other securities
- Processing Financial and Non-Financial Transaction
- Quality Checking Both Financial and Non-Financial Transaction
- Suggested Process Improvements with approval from Client
- Performing Error trend analysis and sharing with team lead to identify the key areas of errors
- Provide training to new recruits and given refresher training for all transactions
- Update the Team with Quality Improvement Suggestions
- Acting as Internal SME to provide suggestions to various associates based on processing a work item
- As Quality Analyst to maintain the accuracy of the Team by performing Quality Check of the work item and helping the Team to achieve the SLA's
- Tracking of Team Quality
- Preparing Individual accuracy and accuracy projection report
- Preparing MIS Report and shares with my all my Team members
- Responding to Client E-mails
- R & R awards for the best accuracy in Processing
- Promoted on April 2013 as a Quality Checker From Processor
- Had been promoted as SME to solve the queries raised by the associates in processing and quality check
- TCS GEMS CHAMPIONS LEAGUE AWARD (March, 2012) and (March 2017) – For Delivering best result in client SLA during high volumes
- Capital Markets (ISD & Transfer Agency Operations)
Subject Matter Expert
TATA Consultancy Services
11.2018 - 09.2019
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Senior Associate
TATA Consultancy Services
01.2014 - 10.2018
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Process Analyst
TATA Consultancy Services
07.2012 - 12.2014
- Conducted walk-through demonstrations of proposed process changes.
- Increased efficiency and team performance by implementing actionable process improvements.
- Facilitated post-training evaluations, using feedback gathered to further refine future iterations of course materials and delivery methods.
BPS Process Trainee
TATA Consultancy Services
07.2011 - 06.2012
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Interacted with customers under supervision to support operational objectives.
- Supported organizational objectives with help from existing employees.
- Supported implementation of new technologies, leading to more efficient workflows.
Relationship Manager
TATA Consultancy Services
06.2008 - 07.2009
- Co-ordinate with Licensed Advisors
- Solving their queries and giving performance status to the advisors (Client)
- Submitting the Investment document with all quality check done
- Verifying KYC applications
- Processing all the documents before the time committed and Sent the Daily production report on time
Education
Bachelor of Information Technology - Information Technology
VLB Janaki Ammal Engineering College
Coimbatore, India 04.2001 -
Skills
- Recruiting and interviewing
- Employee performance evaluations
- Process Operations management
- Lean Six Sigma - Green Belt Certified
- Agile Way of Working Certified
- Contextual Master Certified
- Team supervision
Awards
- TCS GEMS CHAMPIONS LEAGUE AWARD, 03/01/12, For Delivering best result in client SLA during high volumes
- TCS GEMS CHAMPIONS LEAGUE AWARD, 03/01/17, For Delivering best result in client SLA during high volumes
- R & R awards, 04/01/13, For the best accuracy in Processing
Timeline
Team Leader
TATA Consultancy Services
01.2020 - Current
Voice process
TATA Consultancy Services
10.2019 - 08.2020
Subject Matter Expert
TATA Consultancy Services
11.2018 - 09.2019
Senior Associate
TATA Consultancy Services
01.2014 - 10.2018
Process Analyst
TATA Consultancy Services
07.2012 - 12.2014
BPS Process Trainee
TATA Consultancy Services
07.2011 - 06.2012
Transfer Agency Operations
TATA Consultancy Services
01.2011 - 09.2019
Relationship Manager
TATA Consultancy Services
06.2008 - 07.2009
Bachelor of Information Technology - Information Technology
VLB Janaki Ammal Engineering College
04.2001 -
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