ASHIQ KRISHNA
Bengaluru
Summary
Results-driven Operations Manager experienced in integrating Artificial Intelligence into supply chain management and logistics. Achieved operational efficiency and revenue growth through demand forecasting, process optimization, and strategic partner management. Focused on driving team performance and enhancing business processes via data-driven decision-making and collaborative resource management.
Overview
7
7
years of professional experience
Work History
Associate Operations Manager
Uber AI Solutions
Bengaluru
08.2025 - Current
- Managed the end-to-end program delivery of AI-powered supply chain solutions for a client portfolio valued at over $15M, generating $5M+ in annual recurring revenue.
- Drove revenue growth by identifying and executing on upsell opportunities, adding an additional $1.2M in contract value through strategic client engagement and solution expansion.
- Translated complex client supply chain challenges into actionable AI roadmaps, collaborating with product and engineering teams to ensure the timely deployment of scalable AI solutions.
- Organized cross-functional team meetings, streamlining project workflows and enhancing communication across departments.
- Analyzed data trends to identify areas for process improvement and efficiency gains.
- Applied quality control processes to ensure consistent operational standards. measures to uphold service excellence in operations.
- Analyzed data to pinpoint process improvement opportunities, driving operational enhancements.
- Collaborated with senior management to define objectives, goals and metrics for evaluating success of operations initiatives.
Lead Key Account Manager
Uber
02.2023 - 08.2025
- Managed a portfolio of key dealership partners representing $10M+ in annual vehicle supply value.
- Led demand forecasting initiatives that streamlined the vehicle supply chain, boosting partner revenue by $2M and hitting India's highest vehicle supply milestone within 6 months.
- Executed Joint Business Plans (JBPs) with strategic partners, leveraging data analytics to achieve $1.5M+ in cost efficiencies.
- Directed supply operations, utilizing AI-enabled tools to improve driver onboarding by 300% in Hyderabad and expand operations by 200% in new markets.
- Scaled dealership channel strategy from ground up, securing partnerships that contributed to $3M increase in regional gross bookings.
Business Development Manager
MiddleMan Pvt Ltd
10.2022 - 02.2023
- Secured enterprise accounts generating over $500K in new business revenue, contributing to 20% increase in company revenue and 30% growth in client base.
- Spearheaded execution of Kerala's largest contracts with KSEB, resulting in creation of state's most extensive power grid.
- Developed strategic partnerships with key industry players to expand market reach.
- Coordinated cross-functional teams to align business development initiatives and objectives.
- Conducted market analysis to identify growth opportunities and emerging trends.
Customer Relationship Manager
Mercedes-Benz India Pvt Ltd
01.2020 - 01.2022
- Managed relationships with high-net-worth individual (HNI) clients, enhancing customer experience and driving higher retention and satisfaction.
- Redesigned customer experience strategy, leading to 25% increase in satisfaction scores and 30% improvement in retention within 12 months.
- Cultivated strong relationships with customers to enhance loyalty and satisfaction.
- Collaborated with sales team to identify customer needs and preferences.
- Managed customer inquiries and resolved issues efficiently and effectively.
Education
Bachelor of Business Administration (BBA) -
Christ Nagar College, University of Kerala
Skills
- Supply chain management
- Operations management
- Logistics planning
- Process optimization & automation
- Process improvement
- Operational efficiency
- Operational forecasting
- Vendor management
- Project management
- Strategic planning
- Demand analysis
- Cross-functional collaboration
- Cross-functional leadership
- Team leadership
- Resource allocation
- Time management
- Problem solving
- Analytical skills
- Effective communication
- Change management
- Process documentation
Accomplishments
- Led AI programs for global tech clients (Google, Meta, OpenAI, Amazon, Nvidia, Blackberry,Nokia, Gen AI), generating $5M+ in annual recurring revenue.
- Achieved 100% client retention and enterprise satisfaction ratings across AI accounts.
- Delivered India's highest vehicle supply milestone at Uber in just 6 months, leveraging AI insights.
- Scaled Hyderabad's Auto onboarding by 300% and expanded operations in Rajamundry by 200%.
- Consistently exceeded revenue and acquisition targets across AI program, B2B sales, and strategic partnership roles.
Awards and ECA
Received Rising Star Award for exceptional impact in CSI scores - Mercedes-Benz (2021), Twice elected member of the Student's Council, Winner of Men's Swimming - All Kerala Meet (2015), Winner of Mixed doubles badminton - Kerala University Championship (2018,2019,2020), Held multiple PORs & leadership roles, including Design Head, Creative Head, and Technology Head in prominent Student Committees, University of Kerala (2017-20)
Languages
English
First Language
Hindi
Proficient
C2
French
Beginner
A1
Malayalam
Proficient
C2
Tamil
Intermediate
B1
Timeline
Associate Operations Manager
Uber AI Solutions
08.2025 - Current
Lead Key Account Manager
Uber
02.2023 - 08.2025
Business Development Manager
MiddleMan Pvt Ltd
10.2022 - 02.2023
Customer Relationship Manager
Mercedes-Benz India Pvt Ltd
01.2020 - 01.2022
Bachelor of Business Administration (BBA) -
Christ Nagar College, University of Kerala