Ashiq M
Bangalore
Summary
To secure a management position with leadership responsibilities including problem-solving, planning, organizing and managing budgets to achieve the company goals. Experienced Consultants can create customised solutions to fit customers' needs. * Utilizes decision-making and analytical thinking skills to solve problems daily. *Exceptional talent for creating routines and completing tasks on time. *Strong leader with over Six years of management experience. *Strong interpersonal and communication skills. *Good eye for detail; well organized, skilled in setting priorities. *Remain calm and work well under demanding conditions. *Skilled in handling customer Escalation and able to solve the solution to issues with high customer satisfaction *Excellent trainer and educator, experienced at teaching customers and personal new technology. *Highly Motivated to achieve set goals.
Overview
11
11
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
City Operation Manager
ZeroToOne Technologies Pvt. Ltd.
Bangalore
11.2016 - 10.2022
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Managed 17 direct reports across 2 shifts.
- Responsible for training and development of all direct reports.
- Maintained regular quality check inspections for all areas of the HUB.
- Maintaining a good relationship with the client through regular rounding and follow-ups.
- Selected Achievements.
- Monitor employee activities and provide guidance where needed
Encourage a positive work environment and culture for all employees. - Implement safety programs and ensure compliance with all safety policies.
- Create and send reports to the Director of Operations.
- Coordinate staff schedules, training and onboarding.
- Conduct quality control tests to ensure organization standards are being met
- Hires and trains new employees.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Plans and organizes daily activities related to operations.
Coordinates with other support departments such as human resources, finance, and logistics to ensure successful operations. - Assists with budget preparation for the operations unit.
- Coordinates with marketing and sales departments to determine to price, timing, and number of sales promotions.
- Assists with, or prepares and updates, the organization’s operations manual and policies.
- Performs other related duties as required.
- Reported issues to higher management with great detail.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles and facilities.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Maintained control of Scooter counts, physical inventory and discrepancy research.
Zonal Team Lead
Delyver.com
Bangalore
05.2015 - 11.2016
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Increased customer satisfaction by resolving issues.
Shift Manager
KFC (Yum Brand)
Bangalore
05.2012 - 05.2016
- As a Shift Manger I am accountable for safeguarding the financial success of the restaurant and maintaining the reputation of the company.
- Ensure that the store delivers high-quality food and drinks and excellent customer service. Oversee marking sales, operations and human recourses.
- Responsible for the store including staffing, always ordering and following the core process.
- Responsible for adhering to the budgeted targets for revenue generation & expenses for the store.
- Petty cash handling & banking at end of shift reports
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
BBA - Financial Accounting
Don Bosco College of Science And Management
Bangalore 05.2011 - 04.2014
Skills
- Originality and Creativity
- POS Inventory System Operation
- Human Resources Oversight
- Team Growth
- Management Training
- City Planning
Certification
- Indian Red Cross Society
- I was Brand Ambassador in Frankinn Institute of Air Hostess Training.
Additional Information
- Computer Proficiency: Elementary knowledge of C,
- Microsoft Office- 2003/2007/2013/XP.
- Having skills in Designing flexes, Banners.
- Knowledge of preparing different types of visiting cards, ID cards and Bill Books.
- Software Installations and Configuration.
- Internet Application: - Basic Internet Application (Surfing Downloading etc.).
- Hardware and Software Trouble Shooting
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
City Operation Manager
ZeroToOne Technologies Pvt. Ltd.
11.2016 - 10.2022
Zonal Team Lead
Delyver.com
05.2015 - 11.2016
Shift Manager
KFC (Yum Brand)
05.2012 - 05.2016
BBA - Financial Accounting
Don Bosco College of Science And Management
05.2011 - 04.2014
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