Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deepak Kumar Bhardwaj

Deepak Kumar Bhardwaj

Jaipur

Summary

Results-driven City Operation Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and resource allocation to optimize city operations. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and effective management of city projects.

Overview

7
7
years of professional experience

Work History

City Operation Manager

Battery Smart
09.2023 - Current
  • Oversee daily operations of battery swapping stations, Ensure stations are stocked with charged batteries and operate smoothly. Coordinate the deployment of batteries and swapping stations.
  • Lead and manage field staff responsible for battery swapping and station maintenance. Train new staff and ensure adherence to operational protocols and safety standards. Schedule shifts and allocate resources efficiently.
  • Manage the logistics of battery delivery and collection. Monitor and optimize the supply chain for battery availability and distribution. Address any logistical challenges that arise and implement solutions.
  • Resolve Drivers and partner issues related to battery swapping services. Ensure high customer satisfaction by maintaining service quality. Implement feedback mechanisms to continuously improve service.
  • Analyse data from operations to identify trends, inefficiencies, and opportunities for improvement. Prepare reports on station performance, battery usage, and operational metrics. Use data to forecast demand and optimize operations.
  • Ensure that all battery swapping stations are maintained in good condition. Conduct regular inspections and address any technical issues. Implement and enforce safety protocols for battery handling and station operation.
  • Ensure compliance with local regulations and safety standards. Stay updated on industry best practices and regulatory changes.
  • Identify areas for operational improvement and implement process enhancements. Work on innovative solutions to streamline battery swapping and station management.
  • Collaborate with station partners, drivers, and other stakeholders to ensure smooth operations. Manage relationships with partners and Drivers.

Lead, Hub In Charge (FM & LM)

Flipkart
09.2022 - 09.2023
  • Streamline the methods of pickup/delivery of customer packages to assure that the service quality meets the demands.
  • Logistics management.
  • Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
  • Provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
  • Spearheaded 35 K Shipment's in Fwd.,15 k Shipment's in Reverse with coordination of stakeholders like MH, LH etc.
  • Experience of leading 2000- 4000 shipments in last mile and first mile picked the 24000 to 30000 shipments per day.
  • Skilled in developing and implementing performance and quality improvement programs.

Area Manager Operations

City Mall
05.2022 - 09.2022
  • Handling Last mile operations and responsible for the Resource Planning and optimization of the resources to meet the existing demand.
  • Planning the Last-Mile Delivery partner for ensuring Delivery-in-Full (DIF) and Delivery-on-Time.
  • Consolidating & reviewing daily matrices including operations, cash management, mileage reports, daily city performance, cancel/returns mitigation and control, on time deliveries and delay in delivery.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Responsible for Expansion and launch new stores as per guidelines and management requirement.

Store Manager Operations

Blinkit (Grofers India Pvt. Ltd.)
11.2018 - 05.2022
  • Responsible for entire dark store and Drop point Team Handling & management like duty roaster, Training and development, Inbound, Inventory Management, Return, STO.
  • Taking care of manpower hiring as per the operation requirement.
  • Responsible for managing great customer experience.
  • Executing daily matrices like On Time deliveries, Cash diff, shrinkage control etc.
  • Managing daily inbound outbound along with inventory management.
  • Working closely for Inventory sanity and accuracy by FIFO management and regular cycle audits.
  • Route cause analysis for inventory shrinkage or loss due to pilferage, damage or NTE Managing Reconciliation, cash management and order deliveries.
  • Responsible for Expansion and launch new stores as per guidelines and management requirement.
  • Implementing good practices on floor related to Safety and hygiene.
  • Handling the RTO and related Reports.

MIS Executive

Nokia Solutions and Networks
  • Generate and distribute management reports in accurate and timely manner.
  • Handling data and Reports.

Education

MCA- Master of Computer Application -

Apex Institute of Management & Science
Jaipur
01-2015

Bachelor of Science -

Maharaja College
Jaipur
01-2012

Intermediate -

NK Public School
Jaipur
01-2009

Skills

  • Data analysis
  • Logistics management
  • Process optimization
  • Safety compliance
  • Customer service
  • Operational efficiency
  • Team leadership
  • Critical thinking skills

Timeline

City Operation Manager

Battery Smart
09.2023 - Current

Lead, Hub In Charge (FM & LM)

Flipkart
09.2022 - 09.2023

Area Manager Operations

City Mall
05.2022 - 09.2022

Store Manager Operations

Blinkit (Grofers India Pvt. Ltd.)
11.2018 - 05.2022

MIS Executive

Nokia Solutions and Networks

MCA- Master of Computer Application -

Apex Institute of Management & Science

Bachelor of Science -

Maharaja College

Intermediate -

NK Public School

Similar Profiles

CREATE PROFILE
Deepak Kumar Bhardwaj