Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessDevelopmentManager
ASHISH ARORA

ASHISH ARORA

DGM
Jaipur

Summary

Dynamic MBA graduate specializing in Marketing with over 12 years of extensive experience in channel sales, business development, and relationship management. Currently serving as an Assistant General Manager at Vodafone Idea Ltd., driving revenue growth and achieving organizational goals in competitive markets. Recognized for building and retaining high-performing teams while cultivating strong customer relationships through exceptional communication and interpersonal skills. Equipped with robust analytical, problem-solving, and organizational capabilities, complemented by a detail-oriented and adaptable approach to overcoming challenges.

Overview

15
15
years of professional experience

Work History

DGM

Vodafone Idea Ltd.
11.2021 - Current
  • Revenue: Driving pre-paid business of Rs. 3 crores per month and developing revenue by increasing penetration of Digital and selling high value frc and by acquiring MNP.
  • Effective Team building: Developing the individuals as an effective team by motivating them on the job as well as by developing their skills.
  • Distribution Expansion: Increasing the level of distribution by taking the Macro opportunities to a Micro level.
  • Relationship Management: Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
  • Key Deliverables:
  • ROLES & RESPONSIBILITIES:
  • Maintaining the proper stock with the channel.
  • Distribution and channel expansion.
  • To Ensure Regular services to retailers and resolving problems of end user.
  • Achieve primary, secondary targets of revenue, new acquisition.
  • Responsible for the channel health & profitability

Manager

Vodafone Idea Ltd.
12.2014 - 10.2021
  • Sales: Taking care of the sales with focus on achieving predefined sales target and growth across Ajmer district. Forecasting and planning monthly, quarterly and annually sales targets and executing them in a given frame time.
  • Marketing: Analyzing latest market trends and tracking competitors’ activities and providing valuable inputs for developing sales and marketing strategies, initiating market development efforts.
  • Business Development: Executing the long term business directions of the region to ensure maximum profitability in line with organizational objectives.
  • Relationship Management: Managing customer centric operations and ensuring customer satisfaction by achieving delivery timelines and service quality norms.
  • Key Deliverables:

Officer

Vodafone Mobile Services Ltd.
11.2012 - 12.2014
  • Independently responsible for acceptance/rejection of Customer Activation based on my own judgment in line with predefined regulatory requirements.
  • Accountable for physical sign off of all the activation and simultaneously ensure all the checks and processes are carried out and mandatory field in the Customer Acquisition form (CAF) are filled before Sign-off.
  • Do random sample audit of data Entry, Scanning and dispatch of the documents to circle/Zonal Warehouse.
  • Report any of the discrepancies on daily basis to ZCSH, Partner and Circle Activation Lead and arrange for requisite approvals for the same.
  • Responsible for Overall Zone performance in absence of any Activation Officer as Rapid Action Force (RAF).
  • Key Deliverables:

CCE

Teleperformance India Pvt. Ltd.
12.2010 - 11.2012
  • Call Monitoring and feedback to agents.
  • Updating CSRs and providing floor support when required.
  • Conducting Internal calibrations (Within quality team and operations & training teams).
  • Leading client calibrations, Certification of the trainees.
  • Preparing reports like team performance, Daily CQ reports, CSAT (ICE) scores for the center Certification trackers, Calibration variance dashboard.
  • Conducting quality sessions in the training batches.
  • Conducting refresher on floor executive.
  • Key Deliverables:

Education

MBA - Marketing

Jaipur National University

Bachelors of Arts - undefined

University of Rajasthan

Senior Secondary - undefined

T.V.N School Jaipur

Secondary - undefined

T.V.N School Jaipur

Skills

Team player, Coach, self-motivated, and Goal oriented

Accomplishments

  • Got Recognized By Business Head For Highest Mnp(2000) In A Day From Kotputli Area.
  • Got Awarded By Sales Head For Yalgaar 5th Rank YTD In 2024-25.
  • Got Awarded By Business Head For Yalgaar Contest No.1 Rank YTD In 2023-24.
  • Got Awarded By Operation Director For Vi Excellence Winner In OND 2023-24.
  • Got Recognized By Sales Head For Highest Mnp(4368) In A Day From Dholpur Area.
  • Got Awarded By Business Head For Yalgaar Contest No.1 Rank YTD In 2022-23.
  • Won Rockstar Award On Achieving Highest Soga Growth In JAS Quarter 2023-24.
  • Got Awarded By Business Head For Best Tsm In Rajasthan Circle 2016-17.
  • Won Indonesia Trip On Achieving 120% Of Sip Targets In 2017.
  • Got Awarded By Business Head For Best Tsm In Rajasthan Circle 2017-18.
  • Won Singapore Trip On Achieving 120% Of Sip Targets In 2018.
  • Got Awarded By Business Head For Best Tsm In Rajasthan Circle 2018-19.
  • Got 1st Position In Rajasthan Circle In A National Level Contest And Won Bangkok Trip In 2019.
  • Won Bahubali Contest And Ranked No.1 In Rajasthan Circle April 2020.
  • Won Yalgaar Contest And Ranked No.2 In Rajasthan Circle Jan 2021.

Timeline

DGM

Vodafone Idea Ltd.
11.2021 - Current

Manager

Vodafone Idea Ltd.
12.2014 - 10.2021

Officer

Vodafone Mobile Services Ltd.
11.2012 - 12.2014

CCE

Teleperformance India Pvt. Ltd.
12.2010 - 11.2012

MBA - Marketing

Jaipur National University

Bachelors of Arts - undefined

University of Rajasthan

Senior Secondary - undefined

T.V.N School Jaipur

Secondary - undefined

T.V.N School Jaipur

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