Ashish Dagar

1. Control Tower Operations

• Implemented new systems for tracking KPIs of warehouse team, enhancing decision-making capabilities and overall operational efficiency.
• Oversaw daily operations of warehouses, ensuring maximum productivity and adherence to organizational standards.
• Developed strong relationships with stakeholders and vendors, facilitating smooth communication, project completion, and improved pricing and service levels.
• Oversaw procurement process, establishing strategic partnerships with suppliers to reduce lead times, minimize stockouts, and streamline supply chain operations.
• Managed logistics budgets and forecasting, achieving cost-effective operations and optimizing resource allocation.

2. Logistics Operations - Livpure & Livguard (India)

• Managed B2C and B2B operations for Livpure and Livguard across India, ensuring timely deliveries and maintaining optimal delivery TAT.
• Ensured sufficient inventory levels across 22 warehouses for Livpure and Livguard, facilitating efficient operations and timely distribution.
• Resolved delivery-related issues, coordinated with customers, and managed reverse pickup processes to enhance satisfaction and retention.
• Collaborated with key stakeholders to develop strategic growth plans, optimize supply chain processes for increased efficiency and cost savings, and improve customer satisfaction rates through timely communication and effective issue resolution.

3. Manpower Management -

• Managed off-roll manpower across multiple warehouses, including recruitment, training, and supervision.
• Collaborated with warehouse supervisors and managers to address staffing needs and allocate resources effectively.

4. Warehouse optimization and Shifting -

• Developed and implemented comprehensive operation contingency plans for warehouse shifting projects, ensuring continuity of operations and minimising disruptions
• Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.

• Analyzed data to systematically identify trends and areas of improvement within department's performance metrics.
• Coordinated daily operations to consistently meet company objectives and deadlines.
• Improved customer satisfaction rates through prompt issue resolution and proactive follow-ups.
• Managed ECOM team, including forward logistics and seller central handling for prior appointments.
• Maintained detailed records of appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
• Oversaw reverse logistics, handling vendor central, and removal orders for Flipkart and Amazon, managing diverse portfolio of vendors to ensure timely delivery of products and services.
• Led dedicated team to handle Amazon sellers across India, ensuring seamless operations and enhanced vendor relations.