Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ashish Jha

Ashish Jha

Summary

Proven Partner Success Analyst at Bytedance, adept in leveraging MS Excel and Lark Sheet for data analysis, significantly enhancing BPO moderation quality. Skilled in communication and analytical thinking, I've mentored teams towards exceeding performance metrics. My expertise in stakeholder engagement and content moderation across cultures underscores my ability to drive operational excellence.

Overview

7
7
years of professional experience

Work History

Partner success analyts (PSA)

Bytedance
05.2024 - Current
  • Monitor and analyse BPO moderation quality and provide timely measures for improving quality performance metrics

QA Subject Matter Expert (QA SME)

Bytedance
06.2023 - 12.2023
  • Provided insights and mentorship to quality analysts for improving performance metrics
  • Conducted in-depth reviews and delivered actionable feedback to align team goals with organizational standards

Quality Analyst (QA)

Bytedance
10.2021 - 06.2023
  • Ensured adherence to quality benchmarks and provided regular reporting
  • Analyzed patterns in content moderation to improve operational strategies

Agent (Global Safety Support)

Bytedance
12.2020 - 09.2021
  • Monitoring and Resolving the Hacked and suspended TikTok accounts globally

Content Moderator

Bytedance
10.2019 - 12.2020
  • Monitored and filtered user-generated content to maintain community standards
  • Developed an understanding of local and global cultural sensitivities for appropriate content moderation

Content Moderator

Concentrix
12.2017 - 10.2019
  • Monitored and filtered user-generated content to maintain community standards
  • Developed an understanding of local and global cultural sensitivities for appropriate content moderation

Education

Bachelor of Arts -

Delhi University
01.2017

Skills

  • MS Excel
  • Lark Sheet
  • Communication
  • Team Collaboration
  • Analytical Thinking
  • Stakeholder engagement

Accomplishments

  • R&R for Efficiency and Quality
  • Bytestyle award: Be Courageous and Aim for the Highest (May-Jun 22)
  • Spot Award: Special Contribution (Jul-Sept 23)

Timeline

Partner success analyts (PSA)

Bytedance
05.2024 - Current

QA Subject Matter Expert (QA SME)

Bytedance
06.2023 - 12.2023

Quality Analyst (QA)

Bytedance
10.2021 - 06.2023

Agent (Global Safety Support)

Bytedance
12.2020 - 09.2021

Content Moderator

Bytedance
10.2019 - 12.2020

Content Moderator

Concentrix
12.2017 - 10.2019

Bachelor of Arts -

Delhi University

Similar Profiles

CREATE PROFILE
Ashish Jha