My career goal is to grow in the hospitality industry as a strong manager. I want to learn and develop my technical and management skills to contribute back.
Hi, I’m
ASHISH KARKHUR
Front Office Executive
Laxmi Nagar
Summary
Overview
3
years of professional experience
2
Certifications
Work History
Crowne Plaza Mayur Vihar An IHG Hotel
Front Office Associate
04.2022 - 11.2022
Job overview
- Organizing, confirming, Processing and Conducting all guest Check - In Check - Out, Room reservation requests, Changes and Cancellation
- Escorting Guest to their respective rooms and make them familiar with room supplies and amenities
- Ensuring all request and preferences of guest is close on same day
- Store management as per operations.
ITC Maurya
Front Office Associate
11.2022 - 01.2023
Job overview
- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests
ITC Maurya
Front Office Supervisor
01.2024 - Current
Job overview
- Responsible for embassy arrivals
- Got an appreciation letter for handling arrival of G20 delegation from US Embassy
- Day-to-day front desk tasks
- Setup daily till float and counted end of day takings diligently
- Promptly and efficiently resolved guest complaints, appropriately compensating customers
- Ensured lobby and areas surrounding Front Office were clean and presentable at all times
- Acted as brand ambassador promoting a helpful, professional image to guests and staff.
Education
Delhi Institute of Hotels ManagementDelhi
Bachelor of Science, Hotel Management
04.2017 - 9 2020
University Overview
AVB PUBLIC SCHOOLDelhi
10th Standard, CBSE BOARD
01.2014 - 1 2015
University Overview
AVB PUBLIC SCHOOLDelhi
12th Standard, Commerce
04.2016 - 3 2017
University Overview
Certification
Appreciation certificate from the US Embassy for handling POTUS arrival.
Timeline
Front Office Supervisor
ITC Maurya
01.2024 - Current
Front Office Associate
ITC Maurya
11.2022 - 01.2023
Front Office Associate
Crowne Plaza Mayur Vihar An IHG Hotel
04.2022 - 11.2022
Delhi Institute of Hotels Management
Bachelor of Science, Hotel Management
04.2017 - 9 2020
AVB PUBLIC SCHOOL
12th Standard, Commerce
04.2016 - 3 2017
AVB PUBLIC SCHOOL
10th Standard, CBSE BOARD
01.2014 - 1 2015