Jesica V
Front Office Associate
CHENNAI
Summary
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
1
1
year of professional experience
Work History
Front Office Associate
Radisson Blu Hotel Chennai City Center
04.2024 - 05.2025
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Education
Hotel Management 2 Years Diploma - Hospitality
Annamal Intitute of Hotel Management
Arumbakkam,Metro,Chennai Tmail Nadu India 04.2001 -
CHENNAI HIGHER SECONDARY SCHOOL
Aynavaram, Chennai Tamil Nadu 04.2001 -
Skills
Guest relations
Timeline
Front Office Associate
Radisson Blu Hotel Chennai City Center
04.2024 - 05.2025
Hotel Management 2 Years Diploma - Hospitality
Annamal Intitute of Hotel Management
04.2001 -
CHENNAI HIGHER SECONDARY SCHOOL
04.2001 -