Corporate Relationship Manager managing enterprise telecom accounts across mobility, broadband, and data services. Drives upselling and cross-selling while maintaining SLA adherence, resolving client issues, and protecting retention across a portfolio of corporate customers. Keeps CRM records, contracts, and performance reports current to support accurate account management and follow-through.
Hi, I’m
Ashish Kharat
Corporate Relationship Manager
Pune,MH
Summary
Overview
3
Languages
4
Certifications
4
years of professional experience
Work History
Bharti Airtel Ltd., Warje Pune
Corporate Relationship Manager
10.2025 - Current
Job overview
- Built and maintained strong client relationships to ensure high customer satisfaction and long-term retention.
- Drove revenue growth through upselling and cross-selling of Airtel products and enterprise solutions
- Maintained accurate records of client interactions, contracts, and performance reports using CRM tools.
- Managed a portfolio of corporate clients, acting as the primary point of contact for all telecom solutions (mobility, broadband, data services).
- Proactively handled customer concerns and minimized escalations by ensuring SLA adherence.
Vodafone Idea Ltd., Kothrud Pune
Field Service Manager
06.2025 - 09.2025
Job overview
- Assisted customers with inquiries via phone, email, and chat, and visit the site delivering timely and accurate information.
- Resolving customer complaints and issues, ensuring a positive experience and high satisfaction rates.
- Maintained detailed records of customer interactions and transactions within the CRM system.
- Collaborated with team members to enhance service processes and improve customer satisfaction.
- Conducted follow-up calls to confirm issue resolution and gauge customer satisfaction.
- Provide good service at customer location and maintain good bond with customer.
Vodafone Idea Ltd., Pune
Virtual Service Manager
06.2024 - 06.2025
Job overview
- Assisted customers with inquiries via phone, email, and chat, delivering timely and accurate information.
- Resolved customer complaints and issues, ensuring a positive experience and high satisfaction rates.
- Maintained detailed records of customer interactions and transactions within the CRM system.
- Collaborated with team members to enhance service processes and improve customer satisfaction.
- Conducted follow-up calls to confirm issue resolution and gauge customer satisfaction.
Infinite Graphix Technology Pvt Ltd, Pune
Design Engineer
12.2022 - 05.2024
Job overview
- Responsibility: Design product, parts creation, study, Development, and Design 2D and 3D routing and flatting. Route the electrical Harness as per requirement our company is a service-based company so as per the client's requirement we prepare and complete.
- Environment: CATIA V5 R21, WIRE HARNESS DESIGN
Tech Mahindra Ltd, Pune
Design Engineer
03.2022 - 12.2022
Job overview
- Responsibility: Support in design, parts creation, study, Development, and release activities, prepare release packages, Electrical Group for Instrumentation panel electrical projects and deliver to the client (NAVISTAR).
- Environment: UG NX V11.0, CAPITAL XC, CDMS, CATIA R21, TEAMCENTER
Education
TSSM’S Bhivrabai Sawant College of Engineering And ResearchPune
Bachelor of Engineering from Electrical
07-2021
University Overview
GPA: 7.86
- Graduation with Distinction, [Final, 2021]
Latthe PolytechnicSangli
Diploma from Electrical Engineering
06-2018
University Overview
GPA: 79.97%
Vidya Mandir PrashalaMiraj
SSC
05-2015
University Overview
GPA: 65.00%
Skills
Client relationship management
Account management
Negotiation
Client handling
Conflict resolution
Pipeline forecasting
CRM software
Microsoft Office Suite
Sales reporting
Upselling & cross-selling
Multitasking
Escalation management
Sales presentations
Certification
Catia wiring harness certification covering Catia wire harness routing and clipping, Installation and Design.
Timeline
Corporate Relationship Manager
Bharti Airtel Ltd., Warje Pune
10.2025 - Current
Field Service Manager
Vodafone Idea Ltd., Kothrud Pune
06.2025 - 09.2025
Virtual Service Manager
Vodafone Idea Ltd., Pune
06.2024 - 06.2025
Design Engineer
Infinite Graphix Technology Pvt Ltd, Pune
12.2022 - 05.2024
Design Engineer
Tech Mahindra Ltd, Pune
03.2022 - 12.2022
TSSM’S Bhivrabai Sawant College of Engineering And Research
Bachelor of Engineering from Electrical
Latthe Polytechnic
Diploma from Electrical Engineering
Vidya Mandir Prashala
SSC
Software Knowledge
Software Knowledge
- Uni-graphics NX V11.0
- CATIA V5 R21
- CAPITAL XC (CHS)
- TEAMCENTER-PLM
- CDMS
- Pharos
- SCRM/Siebel Communications
Awards
Awards
- "Best Team Award" in Tech Mahindra Ltd.
- Graduation Final year project Electric Vehicle designing, Modeling, and Assembly.,
- First price "TECHNOCRAT EVENT" Walchand College of Engineering Electrical quiz competition.,
- Represent the college at sports in the Kabaddi tournament.
Declaration
Declaration
I here by declare that all the information mentioned above is true & correct to the best of my knowledge.
Place:
Date:
Sign: (Ashish Kharat)