Ashish Kumar
BA Graduate
Lucknow
Summary
Driven Customer Care Executive with a proven track record at Niftel, where I significantly enhanced customer satisfaction through efficient problem-solving and proactive issue resolution. Skilled in call center operations and well-organized, I excel in reducing customer complaints and ensuring high-quality service delivery. My approach combines excellent problem-solving abilities with a focus on results, achieving notable improvements in customer care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Niftel
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Education
Bachlor of Arts
Army Public School
LucknowBachlor of Arts
Army Public School
Lucknow10.2024
Skills
Call center operations
Well-organized
Excellent problem-solving abilities
Till counting
Languages
English
Beginner (A1)
Certification
NCC C CERTIFICATE
Timeline
Customer Care Executive
Niftel
10.2021 - Current
Bachlor of Arts
Army Public School
Bachlor of Arts
Army Public School