Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Details
Self-Declaration
References
Timeline
Generic

Ashish Kumar

Faridabad

Summary

Detail-oriented and proactive IT professional with [X] years of experience in managing and supporting cloud-based technologies, including Azure Active Directory, Office 365, and Exchange Online. Skilled in user management, troubleshooting, and providing technical support across various platforms. Strong background in identity and access management, cloud administration, and email services. Demonstrates excellent problem-solving and communication skills with a customer-centric approach to delivering IT support.

Overview

11
11
years of professional experience

Work History

Specialist

HCLTech
Noida
11.2018 - Current
  • Administer and support Azure Active Directory (Azure AD), including user account management, group creation, role-based access control (RBAC), and directory synchronization.
  • Provide technical support for Office 365 applications (Outlook, Teams, OneDrive, SharePoint), assisting end users with troubleshooting login issues, permissions, and application performance.
  • Manage and troubleshoot Exchange Online mailboxes, configure user mailboxes, email routing, and retention policies.
  • Assist in configuring and troubleshooting Multi-Factor Authentication (MFA) for secure access to cloud services.
  • Resolve issues by providing timely support for user access problems, password resets, and login issues via ticketing systems, like ServiceNow.
  • Collaborate with senior IT team members to escalate and resolve complex issues related to Office 365 and Exchange Online.
  • Document all incidents and resolutions in the ticketing system, and provide end-user training for basic system usage.

Associate

Tech Mahindra Ltd.
Noida
05.2017 - 11.2018
  • Played a crucial role in a Canadian project as part of the Assignment Team, contributing to the project's success.
  • Collaborated with field technicians, providing remote assistance and technical support as needed.
  • Conducted troubleshooting and resolved technical issues, ensuring smooth operations for the field technicians.
  • Served as an on-call B2B support specialist for other teams.

Associate

Wipro BPS
Delhi
04.2014 - 03.2015
  • Played a vital role in a U.S.-based project, offering comprehensive printer support to end users.
  • Provided expert guidance on printer setup, configuration, and troubleshooting for various printer models.
  • Collaborated with cross-functional teams to address and resolve escalated technical issues related to printers. Conducted remote troubleshooting sessions to assist users with printer-related concerns.
  • Conducted remote troubleshooting sessions to assist users with printer-related concerns.

Education

B.Tech - Information Technology

Lingaya's Institute of Management And Technology
Faridabad (affiliated to MDU, Rohtak)
01-2013

Skills

  • Azure Active Directory
  • Microsoft 365 (Office 365)
  • Exchange Online
  • Office 365 Mailbox Management
  • Mail flow configuration
  • Azure AD User/Group Management
  • Multi-factor Authentication (MFA)
  • PowerShell (basic scripting for admin tasks)
  • Microsoft Intune

Accomplishments

  • Have received multiple appreciations in all the organizations I have worked in and have been awarded the highest individual performance rating for 5 consecutive years in current company.

Personal Details

  • Nationality - India
  • Languages Known - English and Hindi

Self-Declaration

  • I hereby declare that the information furnished above is true to the best of my knowledge. I also consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.

References

References available upon request.

Timeline

Specialist

HCLTech
11.2018 - Current

Associate

Tech Mahindra Ltd.
05.2017 - 11.2018

Associate

Wipro BPS
04.2014 - 03.2015

B.Tech - Information Technology

Lingaya's Institute of Management And Technology

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Ashish Kumar