Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashish Kumar

Noida

Summary

Subject Matter Expert with Genpact and over 9 years of experience in Operations, Quality Management, and Project Management at Genpact India LTD. Proven track record in driving medium to large-scale process improvement projects while managing SLAs and KPIs effectively. Strong analytical and problem-solving skills complemented by excellent interpersonal communication. Experienced in developing and implementing structured processes and procedures, ensuring thorough data collection and reporting.

Overview

10
10
years of professional experience

Work History

Process Developer (SME) Underwriting

Genpact India Pvt. Ltd.
Noida
07.2021 - Current
  • Company Overview: SME (Subject Matter Expert) with Genpact India LTD. Noida with 9+ years of Corporate experience in Operations, Quality Management & Project Management. Team Worker focused towards client service par excellence. Strong team handling ability, analytical and problem solving skills with good interpersonal communication skills. Drive the implementation of multiple medium to large scale external and internal process improvement projects. Manage SLAs & KPIs till completion of the transition or migration of the process.
  • Handling Multiple Process Activities in Underwriting for US Insurance P&C Client.
  • Built strong relationships with Client & Customers through positive attitude and attentive response.
  • Presenting Monthly and Weekly Deck with Client to discuss the Team Performance.
  • Preparing Process Knowledge Test on every month.
  • Drive all phases (Knowledge acquisition, Secondary and Primary support and Steady State) and be the SPOC for all the escalations/queries for customers during BAU.
  • Responsible for Providing Process Training, New Hire LP Plan and support them till getting LPA.
  • Understanding client need and provide various solution basis our expertise.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managing all Clearance Trainings, Update, Queries, Reporting, Audits and Work Assignment also.
  • SME (Subject Matter Expert) with Genpact India LTD. Noida with 9+ years of Corporate experience in Operations, Quality Management & Project Management. Team Worker focused towards client service par excellence. Strong team handling ability, analytical and problem solving skills with good interpersonal communication skills. Drive the implementation of multiple medium to large scale external and internal process improvement projects. Manage SLAs & KPIs till completion of the transition or migration of the process.

Sr. Associate

EXL Service Pvt. Ltd.
Noida
03.2016 - 10.2017
  • Worked in a P&C Process as Sr. Associate with overall experience of 3 Years.
  • Task involves validating of documents and processing the claims.
  • Coordination with Adjuster and respond their queries over the Email.
  • Handling follow up and coordination with team leader and adjuster as well to ensure completing their claim at timely.

Associate

EXL Service Pvt. Ltd.
Noida
10.2015 - 03.2016
  • Worked as an Associate in a Legal Documenting Filling in P&C with overall experience of 1.5 Years.
  • As Per Client Requirement, Rename the Document with the help of Job Aids for multiple Litigation Offices.
  • Upload documents under designated folder and categorized in team connect legal application.

Education

Graduate - Bachelors of Computer Application

Maharshi Dayanand University
Rohtak
04.2011

Skills

  • Operation Management
  • Process improvement
  • Employee training
  • Performance reporting
  • Application programming interfaces
  • Underwriting processes
  • Planning & Organizing
  • Work Force Management

Accomplishments

  • I took more than 15 R&R for my performance throughout the Genpact journey
  • Got DIP amount for my excellent performance

Timeline

Process Developer (SME) Underwriting

Genpact India Pvt. Ltd.
07.2021 - Current

Sr. Associate

EXL Service Pvt. Ltd.
03.2016 - 10.2017

Associate

EXL Service Pvt. Ltd.
10.2015 - 03.2016

Graduate - Bachelors of Computer Application

Maharshi Dayanand University

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Ashish Kumar