Experienced in structuring, consolidating, and analyzing financial data with a track record of success in leading finance and accounts operations in the banking industry. Managed various departments including banking, sales & marketing, operations, administration, CASA, branch banking, and team management while maintaining long-term customer relationships through the delivery of high-quality service. Led the sales, service, and distribution of assets for diverse customer segments such as mass, affluent NRIs, and government services through multiple channels including outbound sales teams, relationship teams, and other alternate channels. Skilled in SLA and KPI management, client communication and interaction, training and performance management, predictive analysis, consulting, escalation management, risk analysis, and project execution. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
12 Years 2 Months