Ashish Nautiyal
Last Mile- E-commerce
Dehradun
Summary
Experienced and results-oriented SCM Area Manager with a proven track record of success in leading and managing complex supply chains. Expertise in all aspects of supply chain management, from procurement to distribution. Ability to identify and implement cost-saving initiatives, improve efficiency, and reduce lead times for tangible results. Strong communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with stakeholders across the organization.
Overview
15
15
years of professional experience
1
1
Certification
2
2
Languages
Work History
Cluster Manager/Area Manager
Flipkart Internet Pvt Ltd.
02.2021 - Current
- Company Overview: Instakart Services Pvt Ltd
- Provides logistics services to one of india's leading e commerce company, Flipkart.com
- Services includes but not limited to transportation, storage & timely distribution of shipments sold by various sellers through online platform provided by FLIPKART.COM
- Company came into existence when flipkart bought back its logistics arm fromWS Retail Pvt ltd in Sep 2015 and named it as Instakart services pvt ltd
- Achieve a 99% on-time delivery rate
- Continuous and comprehensive improvement in customer experience
- Develop and motivate a high-performing team of last mile delivery drivers
- Provide training and development opportunities for team members
- Implement a performance management system to track and reward individual and team achievements
- Ensure balance of forward & reverse logistics without any loss or theft
- Ensure customer service is maintained with time delivery of consignments
- Led conditional losses for North region and reduced the monthly losses from approx
- 50 lakhs to 11lakhs in two months
- Led the launch of new delivery model (OSH/MItr) in North region to build flexibility in last mile operations
- Instakart Services Pvt Ltd
- Provides logistics services to one of india's leading e commerce company, Flipkart.com
- Services includes but not limited to transportation, storage & timely distribution of shipments sold by various sellers through online platform provided by FLIPKART.COM
- Company came into existence when flipkart bought back its logistics arm fromWS Retail Pvt ltd in Sep 2015 and named it as Instakart services pvt ltd
Training Manager
Ebix Smartclass Educational Services Pvt Ltd
06.2017 - 05.2020
- Company Overview: SESPL a leading education sector company in India is catering to 60,000 classrooms with a strong team of 500+ field team and 100+ R&D Team to support the mission of the organization
- We have partnered with Ebix to strengthen us in servicing our clients more efficiently
- Lead a team of trainers to monitor training need in the assigned area
- Lead, teach, onboard and evaluate new trainers
- Identify training needs according to needs
- Make schedules for trainers in the team
- Coordinating convincing demos and ensuring conversion
- Conducting demos in HNS and ensure conversion to sale
- Ensure sale conversion is met for team
- Conducting timely review to ensure all ream members meet their KPIs
- Ensure allocated sales managers meet their target
- Visited allocated schools to ensure service levels are maintained
- Support Sales Area Managers in achieving their target
- Ensure retention of clients/schools in allocated area
- Prepare and deliver training courses to teachers in assigned school
- Oversee employee attendance and performance
- SESPL a leading education sector company in India is catering to 60,000 classrooms with a strong team of 500+ field team and 100+ R&D Team to support the mission of the organization
- We have partnered with Ebix to strengthen us in servicing our clients more efficiently
Hub Manager/Sr. Executive
Flipkart Internet Pvt Ltd.
09.2014 - 05.2017
- Company Overview: Instakart Services Pvt Ltd
- Provides logistics services to one of india's leading e commerce company, Flipkart.com
- Services includes but not limited to transportation, storage & timely distribution of shipments sold by various sellers through online platform provided by FLIPKART.COM
- Company came into existence when flipkart bought back its logistics arm fromWS Retail Pvt ltd in Sep 2015 and named it as Instakart services pvt ltd
- Plan work flow and schedules for last mile department
- Keeping track of inbound and outbound consignment
- Monitor inventory flow and ensure timely delivery
- Ensure efficient transport, storage & distribution of shipments ordered on on-line platform of various clients
- Ensure balance of forward & reverse logistics without any loss or theft
- Ensure customer service is maintained with time delivery of consignments
- Determine equipment, materials and manpower required to complete production
- Knowledge sharing (Training & Development of team members)
- Conducting the training need analysis and publishing reports weekly
- Conducting knowledge test in regular intervals
- Conduct daily meetings to ensure SLAs are met
- Provide excellent customer service and ensure customer satisfaction
- Maintaining the reports for productivity and quality
- Planning work roster for the employees
- Assist in employee hiring, training, performance evaluation, retention and termination activities
- Instakart Services Pvt Ltd
- Provides logistics services to one of india's leading e commerce company, Flipkart.com
- Services includes but not limited to transportation, storage & timely distribution of shipments sold by various sellers through online platform provided by FLIPKART.COM
- Company came into existence when flipkart bought back its logistics arm fromWS Retail Pvt ltd in Sep 2015 and named it as Instakart services pvt ltd
Training Manager
Sapiens Business Solutions
08.2012 - 05.2014
- Company Overview: Sapiens Business Solutions offers transformation of content from any format for distribution through any medium – from eReaders and smart phones, to tablets, PCs
- Company also provides data management services
- Knowledge sharing (Training & Development of team members)
- Conducting the training need analysis and publishing reports weekly for the same
- Conducting knowledge test in regular intervals
- Establish and define the structure of the learning context
- Providing resolution to all the client queries
- Maintaining the reports for productivity and quality
- Improving accuracy of review mechanism
- Conflict management
- Planning work roster for the employees
- Sapiens Business Solutions offers transformation of content from any format for distribution through any medium – from eReaders and smart phones, to tablets, PCs
- Company also provides data management services
- Digitization of Census data under National Population Register project of GoI, for Rajasthan, Uttar Pradesh, Haryana and Himanchal Pradesh
- Book Typing: Conversion of PDF format to word document
- Proof Reading ( Penguin Publishers)
Knowledge Trainer/Sr. Insurance Associate
MetLife GOSC
12.2009 - 07.2012
- Company Overview: The MetLife companies offer life insurance, annuities, automobile and home insurance, retail banking and other financial services to individuals, as well as group insurance, reinsurance and retirement and savings products and services to corporations and other institutions
- Worked with FMLA (Family Medical Leave Act)
- Training new hires in the process during the incubation period
- Observe and track learning progress
- Establish the length of training, size of group, number of hours and sessions
- Use a variety of training strategies/learning experiences
- Handling client’s complaints with call back requests depending on the different cases
- Ensure Excellent Client Relationship
- Elicit feedback and modulate training based on feedback and learning gained in training process
- Responsible for handling sensitive customer inquiries and ensuring client satisfaction
- Ensuring TAT is met without fail
- Ensuring and maintaining good productivity keeping the SLA in mind
- The MetLife companies offer life insurance, annuities, automobile and home insurance, retail banking and other financial services to individuals, as well as group insurance, reinsurance and retirement and savings products and services to corporations and other institutions
- Recognition for “Excellent Performance”
- Recognition for “Customer handling”
Education
Bachelor of Science -
Hapur University
Ghaziabad Intermediate - undefined
CBSE Board
High School - undefined
CBSE Board
Certification
Yellow Belt certification- Six Sigma
Awards Recognition
- Recognition for Excellent Performance.
- Recognition for Customer handling.
Personal Information
- Father's Name: Mr. H.C.Nautiyal
- Date of Birth: 10/06/87
- Marital Status: Married
Timeline
Yellow Belt certification- Six Sigma
03-2023
Cluster Manager/Area Manager
Flipkart Internet Pvt Ltd.
02.2021 - Current
Training Manager
Ebix Smartclass Educational Services Pvt Ltd
06.2017 - 05.2020
Hub Manager/Sr. Executive
Flipkart Internet Pvt Ltd.
09.2014 - 05.2017
Training Manager
Sapiens Business Solutions
08.2012 - 05.2014
Knowledge Trainer/Sr. Insurance Associate
MetLife GOSC
12.2009 - 07.2012
Intermediate - undefined
CBSE Board
High School - undefined
CBSE Board
Bachelor of Science -
Hapur University
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