Motivated and systematic Collection Manager with five years of experience collecting loans and payments. Achieved collection efficiency
in recovery pools. Adept at reconciling past due accounts and settling accounts through effective communication and negotiation.
Overview
5
5
years of professional experience
Work History
Collection Manager
Bajaj Auto Credit Limited
03.2024 - Current
Handling collections for the assigned area and achieve collection targets on various parameters like resolution, flows.
Tracking control the delinquency of the area (Bucket DPD wise) and focus on nonstarters
Providing satisfaction to customer by ensuring quick resolution of customer issues within specified TAT.
Building relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.
Representing the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force.
Collection Manager
TATA CAPITAL FINANCIAL SERVICES LTD
11.2020 - 02.2024
Handling Two Wheeler Loan Collection Flow BKT (1 to 10 and 11 to 20+) Portfolio
Managing 5 locations (Kolhapur,Sangli,Ichalkaranji,Karad and GOA ) with 4cr
Portfolio
Driving collection activity with keeping customer centricity and organizations reputation and values
Directing and handling the daily activities of collection team and collection agencies
Reporting regular target statistics and also team reports and feedback to Sr
Management
Mandatory field visits along with In-house team & collection agency team
Monitoring the teams performance as well as the performance of the collection agency channel
Preparation of Collection MIS, Receipt collection verification, Receipt audit and Reconciliation process
Preparing DCR & Cash Flow of Filed executives and collection agency, sending it to HO on daily basis
Analyzing of the PTP Generation vs Conversion percentage against allocated pool.