Ashish Raj
Buxar
Summary
Banking professional with 3 years of combined experience in Trade Finance (2 years) and Branch Banking (1 year) at ICICI bank. proven expertise in end-to-end trade transaction,LC/BG processing,cross-border remittance, Retail Banking
operations, and customer Relationship management Adept at ensuring regulatory compliance, managing Risk, and delivering high-quality banking solutions to drive business growth
Overview
4
4
years of professional experience
Work History
Deputy Manager II
ICICI Bank
Madurai
05.2025 - Current
- Processed daily customer transactions, ensuring accuracy in cash deposits, withdrawals, cheque processing, and fund transfers.
- Facilitated account openings and KYC documentation for customers, addressing basic banking queries effectively.
- Promoted bank products like savings accounts, fixed deposits, and digital services based on customer needs.
- Demonstrated strong attention to detail and precision in all aspects of the woodworking process
- Consistently met project deadlines and exceeded client expectations
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw ICICI Bank branch operations and streamlined daily customer service workflows to enhance service delivery.
- Resolved customer complaints and escalated issues through ICICI Bank channels.
Deputy Manager I
ICICI Bank
Hyderabad
03.2023 - 05.2025
- Processed import and export documents end-to-end, ensuring accuracy in scrutiny and timely dispatch.
- Manage Letters of Credit, bank guarantees, and collections
- Coordinate with legal, compliance, and operations teams to ensure smooth and compliant transactions.
- Resolved issues and tracked documents through effective communication with clients, customs agents, and correspondent banks.
- Utilized SWIFT to send and receive trade-related messages, maintaining accurate transaction records.
Education
PGDM - Banking
Manipal University
09-2023
B.Com Hons. - Accounts
V.K.S.U
ARA01-2017
Intermediate -
BSEB
Patna01-2014
Skills
- Trade Finance & Regulatory Expertise
- SWIFT Messaging & Trade Documentation
- Transaction processing
- Branch operations
- Sales management
- Digital banking promotion
- Customer service
Timeline
Deputy Manager II
ICICI Bank
05.2025 - Current
Deputy Manager I
ICICI Bank
03.2023 - 05.2025
PGDM - Banking
Manipal University
B.Com Hons. - Accounts
V.K.S.U
Intermediate -
BSEB