Ashish Ranjan
Noida
Summary
Results-driven professional with expertise in Quality Principles, Six Sigma, project management, and Insurance/Reinsurance. Strengthened organizations to thrive in competitive markets through innovative strategies and ROI-driven concepts. Focused on delivering business analysis and revenue expansion in reputable organizations.
Overview
1
1
Certification
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Assistant Manager
Genpact
Noida
01.2016 - Current
- Supported Commercial Property & Casualty with Specialty Healthcare & Life by developing tools for pricing perspective.
- Supporting members of team and visited multiple offices for transitions including Property Casualty & Specialty Risks with diverse knowledge transfer models such from OJT (ship & fix) to remote transition & built a wide network of relationships across all the Organization.
- Ensure transitions/project timeline adherence starting from TG1 to TG4.
- Mentor BPMS project to ensure smooth business transition & effective knowledge transfer.
- Prepare FTE analysis/requirement & billing model basis effort estimation & man hours spent.
- Do monthly (PMS) & annual appraisal for the team members.
- Documented individual meetings with team members to address issues and provide feedback.
- Trained North America Casualty UWs & UAs on Casualty Onshore working environment in very short span of time for BCP Testing.
- Contributed to project 'SOP Reformatting' aimed at improving operational efficiency. a project 'SOP Reformatting' included Onshore & Offshore working and standardized the SOPs.
- Implemented Green Belt Project with 'GB Lean Methodology' with 60K dollar impact benefit.
- GENPACT India is an IT enabling service, business solutions and outsourcing organization. Genpact is a global leader in business process and technology management. GENPACT has over 60,000 employees in 18 countries and is listed on the New York Stock Exchange in the USA.
Knowledge Expert
Genpact
01.2013 - 01.2016
Process Trainer
Genpact
01.2010 - 01.2013
Process Developer
Genpact
01.2009 - 01.2010
Process Associate
Genpact
01.2007 - 01.2009
Education
Bachelor of Science - Biotechnology
Oxford College of Science
Bangalore 05.2001 - 06.2004
Skills
- Client relationship management
- Team Leader
- Training development
- Performance measurement
- Performance assessment
- Team collaboration
- Business process improvement
- Process standardization
- Resource allocation
- Compliance management
- Conflict resolution
- Employee evaluation
- Problem Solver
Certification
- Certified Lean Six Sigma Green Belt
IIA Certification from The Institutes
LOMA certification
Accomplishments
- Rewarded by 'Super Star Front Runner' for best performer of the year.
- Achieved 'Best Trainer Award' for performing as best team player.
- Achieved '5 Protostar Award' for outstanding performance throughout.
- Rewarded with 'Multiple Bronze and Silver Awards' for pivotal role in Remote Transition of Casualty Business.
- Achieved 'Big leap' & 'Catalyst' for managing the queue and ensuring flawless delivery during capacity constraints.
Languages
- English
- Hindi
Personal Information
Date of Birth: 01/19/82
Key Result Areas
- Customer Service Excellence
- Customer Experience Enhancement
- Process Improvements
- Workforce Management
Timeline
Assistant Manager
Genpact
01.2016 - Current
Knowledge Expert
Genpact
01.2013 - 01.2016
Process Trainer
Genpact
01.2010 - 01.2013
Process Developer
Genpact
01.2009 - 01.2010
Process Associate
Genpact
01.2007 - 01.2009
Bachelor of Science - Biotechnology
Oxford College of Science
05.2001 - 06.2004