Ashish Sharma

Responsibilities:

• Handling a team of 10 trainers globally to drive the training requirements for Google Contract Management Process (as an Apprentice- Team Lead Training)
• Handling NHTs, Remedial and Need based trainings
• Maintaining reports and Training Dashboards
• Presenting team performance to the clients in business reviews
• Designing training content basis the requirement
• Conducting and monitoring the TNI, TNA and TGA trainings
• Evaluating area of opportunities by auditing the cases and video calls with sales and other stakeholders
• Assessing the learning outcomes and publishing the reports on the efficacy
• Driving the dip/spot checks to ensure the best practices are being followed
• Tracking the post efficacy performance
• Planning training interventions for communication skills
• Creating and rolling out the flyers on communication
• Helping process improvement team in driving their projects
• Have been a part of multiple projects who have benefited the organization
• Closely working on infusing the Bard(AI) tool in the process

• Handled Tele Sales Process (Personal Loan)
• Coordinated and conducted small group and individual training sessions based on staff and organizational learning needs
• Evaluated business training needs and planned training as per the requirements
• Conducted classroom training to the resources to enhance sales opportunities and immediately increasing their productivity
• Developed training materials that met specific needs for new induction classes
• Monitoring NHT’s business and quality performance during their OJT time period
• Receiving Updates from Project Team and Cascading the updates on floor post creating the deck/script on that and keep on updating training module on regular basis
• Preparing training modules on different topics related to sales skills, customer service, soft skills etc
• Providing training on new policies
• Manage scripts for current/upcoming products and processes.