ASHISH SINGH
Training & Quality Associate
Gurgaon
Summary
Quality-focused professional, prepared to ensure top-notch standards in quality assurance and control. Brings valuable experience in streamlining processes and maintaining compliance. Known for team collaboration and adaptability to changing needs, with expertise in quality assessments and company standards.
Overview
3
3
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Training & Quality Associate
Magicpin
Gurgaon, India
04.2025 - Current
- Trained and supported 50+ agents as part of the Quality function, improving performance consistency and confidence in client interactions.
- Conducted quality audits and field-meeting reviews for 200+ agents, delivering actionable feedback to strengthen communication standards and sales effectiveness.
- Built and managed performance dashboards, delivering daily, weekly, and monthly reports to senior management, including randomized agent performance analyses for unbiased quality assessment.
Quality Associate
Asha & Asha Constructions Limited
Lucknow, India
08.2023 - 02.2025
- Managed inward and outward movement of materials, ensuring accurate inventory control and uninterrupted project execution.
- Supervised and coordinated 20+ labour staff across flooring and paneling projects to ensure timely and efficient completion.
- Maintained billing records and coordinated with clients and suppliers to ensure accurate invoicing and on-time payments.
Sales Intern
Parag Milk Products
05.2023 - 07.2023
- Helped launch new product by analyzing customer feedback from 100+ responses
- Generated 50+ leads through data-driven outreach
Education
Bachelor of Commerce -
University of Lucknow
01.2021
Skills
- Google Workspace
- SQL
- Excel (Pivot Tables, Dashboards, excel formulas)
- Data Analysis (quality data)
- Trend Tracking
- Quality Audits
- Performance Metrics
Certification
SQL (Dec 2024)
Timeline
Training & Quality Associate
Magicpin
04.2025 - Current
Quality Associate
Asha & Asha Constructions Limited
08.2023 - 02.2025
Sales Intern
Parag Milk Products
05.2023 - 07.2023
Bachelor of Commerce -
University of Lucknow