ANISH CHANDRAN
Bengaluru
Summary
Competent Professional with 14 years of experience in Travel, Freelancing, and Logistics & Transportation industry. Skilled in adapting to diverse roles with a strong record of success, seeking an opportunity to contribute and grow.
Overview
17
17
years of professional experience
Work History
Associate Manager Sales Training
BlackBuck
02.2022 - Current
- Designed and delivered sales training programs to enhance team performance and drive revenue growth
- Collaborated with sales leaders and management to identify skill gaps and develop targeted training solutions
- Managed planning, budgeting, TTT, TNI, and TNA, implementing sales strategies such as objection handling and consultative selling to improve product and service performance.
- Developed training materials, presentations, and e-learning modules tailored to business needs
- Conducted workshops, coaching sessions, and role-plays, enhancing sales techniques, negotiation skills, and customer engagement.
- Conducted targeted interventions to support new hires' learning journey.
- Managed team of trainers, tracking training effectiveness through KPIs and performance metrics
- Monitored and assessed sales team performance, providing feedback and actionable strategies for skill enhancement.
- Conducted regular performance reviews with team members, implementing action plans for skill enhancement
Digital Marketing Freelancer
Digiperform
11.2020 - 02.2022
- Planned and executed SEO, social media, display advertising, and email marketing campaign strategies to enhance online visibility
- Drove content creation and copywriting to engage target audiences and support overall marketing objectives
- Measured and reported on campaign performance to evaluate effectiveness and guide future strategies
- Created, built, and maintained social media presence on Facebook, Instagram, LinkedIn, and Twitter to engage target audiences
- Developed content for blogs, posts, and digital brochures for Digiehack project
Assistant Manager Training and Development
Makemytrip
01.2014 - 06.2020
- Designing and delivering training material to new employees
- Providing product, process and platform training support to new and existing employees
- Supported new joiners through classroom, con-call, and web-ex sessions, tracking progress during first 2 months to ensure effective onboarding
- Planned, organized, and conducted refresher trainings, monthly tests, and call audits for sales team to reinforce knowledge and skills
- Monitored and evaluated training program effectiveness, sharing periodic reports on outcomes
- Provided inputs to enhance productivity and efficiency of sales and operations teams through collaborative feedback and strategy development
- Ensure KRAs of team are achieved month-on-month basis through various analyses, information systems & efficiency driving projects
- Deliver and contribute towards innovation and process improvement
Supervisor/ SME – Operations
Makemytrip
03.2012 - 01.2014
- Enhanced team performance to consistently achieve and exceed sales targets
- Managing a team of 20 – 24 holiday experts
- Streamlined sales and post-sales processes to improve operational efficiency
- Verified customer satisfaction through feedback surveys.
- Assisted in creating domestic itineraries, tour packages, and hotel & car bookings to meet customer needs
Executive – Tour Operations
My Indian Holidays
02.2010 - 03.2012
- Designed special packages tailored to diverse customer needs and preferences
- Managed bookings system and established alliances with hotels and resorts
- Developed partnerships with external service providers and maintained relations across PAN India
- Promoted new products and schemes on social media platforms including Facebook, Twitter, and LinkedIn to enhance visibility
Executive – Operations
IBM Daksh
10.2008 - 05.2009
- Managed client relationships to ensure satisfaction and retention initiatives
- Resolved customer inquiries and complaints through email communication, ensuring timely responses and improved customer experience
- Managed customer relations through non-voice channels, enhancing customer satisfaction at United Airlines
Education
Master of Arts - Tourism Management
IGNOU
07.2016
Bachelor of Arts - History Honors
Ramjas College, Delhi University
09.2008
Skills
- Training & Development
- Project Management
- Operations Management
- Performance analysis
- Content Development
- Canva
- Vyond
- Adobe Photoshop
- Google Workspace
- MS Office
Accomplishments
- Stellar Achiever award for exceptional performance at work for the year 2013 – 2014
- Awarded for launching maximum batches Pan India in minimum time for the year 2015 – 2016
- Awarded for creating and organizing online knowledge assessment test for sales team 2016
- Star Achiever of the month for attaining maximum business target in June 2017
- Awarded for successfully driving the Quarterly Projects for – OND 2018 and JFM 2019
- Star Achiever award for outstanding performance JFM 2024 & 2025
Languages
- Hindi
- English
- Malayalam
Timeline
Associate Manager Sales Training
BlackBuck
02.2022 - Current
Digital Marketing Freelancer
Digiperform
11.2020 - 02.2022
Assistant Manager Training and Development
Makemytrip
01.2014 - 06.2020
Supervisor/ SME – Operations
Makemytrip
03.2012 - 01.2014
Executive – Tour Operations
My Indian Holidays
02.2010 - 03.2012
Executive – Operations
IBM Daksh
10.2008 - 05.2009
Master of Arts - Tourism Management
IGNOU
Bachelor of Arts - History Honors
Ramjas College, Delhi University