Ashish Tiwari
Nallasopara
Summary
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Reliance SMSL LTD
Mumbai
05.2024 - 05.2025
- Assisted customers with troubleshooting software and hardware issues.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
Sales Associate
SBI Card
05.2023 - 03.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
Education
Some College (No Degree) - H.S.C
Maharashtra Board
Maharashtra, India03-2023
Some College (No Degree) - S.S.C
Maharashtra Board
Maharashtra, India03-2021
Skills
- Technical troubleshooting
- Root cause analysis
- Remote support
- Software installation
- System configuration
- Customer service
- Sales expertise
- Sales target achievement
- Upselling strategies
Hobbies and Interests
Cricket
Disclaimer
I hereby declare that all the above information given by me is true, to the best of knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 17/04/2004
- Gender: Male
- Nationality: Indian
- Marital Status: Not Married
Timeline
Technical Support Engineer
Reliance SMSL LTD
05.2024 - 05.2025
Sales Associate
SBI Card
05.2023 - 03.2024
Some College (No Degree) - H.S.C
Maharashtra Board
Some College (No Degree) - S.S.C
Maharashtra Board
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