Ashish Kumar Jha
Rajnagar Extation, Ghaziabad
Summary
Deputy manager with extensive experience in the insurance sector, specializing in customer service and sales optimization. Proven ability to resolve customer complaints, enhance satisfaction levels, and identify sales opportunities. Expertise in CRM systems, client presentations, and team management. Strong track record in cultivating relationships with insurance providers and implementing best practices to drive performance goals.
Overview
5
5
years of professional experience
Work History
Deputy Manager
Axis Max Life Insurance
Ghaziabad
05.2025 - Current
- Resolved customer complaints, improving overall satisfaction levels.
- Addressed complaints efficiently and in a timely manner.
- Supported customers through polite and helpful interactions.
- Facilitated quarterly review meetings with clients, presenting insights to strengthen relationships.
- Maintained client preferences and sales data in CRM systems to support targeted marketing efforts.
- Identified sales opportunities and standardised best practices.
- Assisted with customer and employee finance queries to find balanced solutions.
Development Manager
SBI LIFE Insurance
Gurgaon, india
09.2023 - 03.2025
- Led discussions with clients to clarify insurance requirements and reinforce business connections.
- Built relationships with insurance providers, resulting in improved service levels and increased client satisfaction.
- Supported team in implementing best practices, enhancing workforce effectiveness.
Sales Executive
Peddle Plus
New delhi, india
04.2022 - 07.2023
- Converted cold leads to expand territory and negotiated contracts, contributing to increased revenue.
- Identified selling opportunities and evaluated customer needs through market research, cold calling, networking, and social media, resulting in increased engagement with potential clients.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Met sales targets through proactive promotion and excellent customer service.
- Contacted customers to schedule appointments, assess satisfaction levels, and upsell additional offerings to enhance customer value.
- Customised service offerings to accommodate consumer needs.
- Participated in continuous product development training to maximise sales potential.
Digital Marketing Intern
Asharp Infotech Pvt. Ltd.
New Delhi, india
07.2021 - 08.2021
- Developed marketing graphics using Adobe InDesign and Canva to enhance visual content.
- Assisted in developing marketing campaigns by collecting data and designing promotional materials.
- Created targeted, on-trend content that significantly increased social media engagement.
Sales Intern
IFORTIS CORPORATE
New Delhi, india
04.2021 - 06.2021
- Taking sales calls online and closing sales
- Built and nurtured relationships with key influencers to heighten brand profile and awareness.
Education
Master of Business Administration - Marketing
Rukmani Devi Institute Of Advance Studies
Rohini, New delhi, India01-2022
Bachelor of Science - B. SC. Mathematics (Hons.)
Magadh University
Bodh Gaya, Bihar01-2019
HSC - Mathematics
C. M. SCIENCE COLLEGE
Darbhanga, BR01-2014
SSC -
Mithila High school
Balour, BR01-2012
Skills
- Social media management
- Salesforce CRM
- WordPress
- B2C sales techniques
- Client presentations
- Problem solving
- Team management
- MS Office
- Performance tracking
- Client engagement
- Performance goals
- Leadership skills
- Customer service
- Product demonstration
- B2B client management
- Sales pipeline management
Languages
English
Hindi
Timeline
Deputy Manager
Axis Max Life Insurance
05.2025 - Current
Development Manager
SBI LIFE Insurance
09.2023 - 03.2025
Sales Executive
Peddle Plus
04.2022 - 07.2023
Digital Marketing Intern
Asharp Infotech Pvt. Ltd.
07.2021 - 08.2021
Sales Intern
IFORTIS CORPORATE
04.2021 - 06.2021
Master of Business Administration - Marketing
Rukmani Devi Institute Of Advance Studies
Bachelor of Science - B. SC. Mathematics (Hons.)
Magadh University
HSC - Mathematics
C. M. SCIENCE COLLEGE
SSC -
Mithila High school