A corporate professional with over 5 years of client-facing product consultation and service-oriented experience, driven by a passion for building meaningful client relationships and delivering exceptional value. Equipped with strong communication, problem-solving, and collaboration skills, I am committed to ensuring client satisfaction, retention, and growth. Currently exploring opportunities to leverage my expertise in customer engagement and my adaptability to innovate within AI-powered products.
Hi, I’m
Ashmita Vij
Product Consultant at Cvent
New Delhi
Summary
Overview
6
years of professional experience
3
years of post-secondary education
2
Languages
Work History
CVENT
Product Specialist
05.2022 - Current
Job overview
- Delivered product expertise and solutions to clients, ensuring seamless adoption and effective utilization of the platform
- Managed a portfolio of clients, fostering long-term relationships to maximize customer satisfaction and retention
- Conducted product demonstrations and facilitated onboarding sessions to ensure successful client engagement
- Supported 30 plus multiday live Virtual and On-site events
- Collaborated with Product and content team to work on generating product specific AI powered bot to answer client's questions
American Express
Credit Specialist
09.2020 - 04.2022
Job overview
- Partnered with clients to understand their financial needs and offered tailored solutions to meet their objectives
- Maintained a high level of customer satisfaction by resolving inquiries efficiently and building trust through consistent communication
- Got 10+ personalised message from client about the support I provide to help with their credit reports
- Collaborated with internal teams to address challenges and provide clients with value-added services
Sitel
Customer Service Professional
07.2018 - 10.2019
Job overview
- Handled diverse customer interactions, offering timely and effective solutions
- Strengthened relationships with clients by demonstrating empathy and understanding of their unique needs
Fareportal
Customer Services Professional
01.2019 - 03.2019
Job overview
- Provided outstanding customer support, addressing client concerns and resolving issues promptly
- Enhanced client loyalty by delivering personalized solutions and ensuring smooth travel experiences
Education
Delhi University
Bachelor of Commerce
University Overview
Institute of Chartered Accountants of India (ICAI)
CA-IPCC
University Overview
Adarsh Public School
High School
01.2010 - 01.2012
University Overview
Skills
Client Relationship Management
undefinedHobbies
Hobbies
- Art and Creative Thinking
- Environmental Sustainability Initiatives
- Volunteering for Community Welfare
Timeline
Product Specialist
CVENT
05.2022 - Current
Credit Specialist
American Express
09.2020 - 04.2022
Customer Services Professional
Fareportal
01.2019 - 03.2019
Customer Service Professional
Sitel
07.2018 - 10.2019
Adarsh Public School
High School
01.2010 - 01.2012
Institute of Chartered Accountants of India (ICAI)
CA-IPCC
01.2018
Delhi University
Bachelor of Commerce
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