Dev Gulati

Customer support

New Delhi

Summary

Dynamic professional with several years of experience leading sales professionals and enhancing sales volume. Meticulously analyzed reports and maintained deep knowledge of consumer psychology and market trends to drive changes and achieve targets. Confidently led teams by coaching sales professionals on proven sales strategies. Field executive with stellar performance history of boosting sales revenue in territory. Results-driven professional with talent for identifying problem areas, devising solutions and teaching staff effective tactics to achieve goals. Resourceful leader when building relationships with retailers.

Education

High School Diploma -

Dv Modern Public School

New Delhi

04.2021 - 07.2022

Skills

Complaint resolution
Shipping procedures understanding
Technical Support

Order fulfillment
Creative problem solving
CRM

Affiliations

Fast leaner

Languages

Punjabi

Native language

English

Advanced (C1)

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Overview

year of post-secondary education

year of professional experience

Work History

Back Office Executive

Fondstaff

New Delhi, Delhi

2023.09 - 2024.07

I was an employee of Fondstaff where I had the Back Office Executive designation with major assignments such as addressing customers concerning their products and ensuring the best solutions were offered to them. Moreover, the roles included communication with customers and maintaining their records and solutions provided to them, archiving them carefully.

Timeline