Ashok Sharma
Cluster Manager
Tohana
Summary
Experienced with multi-location management and strategic oversight. Utilizes leadership and team coordination to drive overall efficiency and success. Track record of effective stakeholder management and operational improvement.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Cluster Manager
Finova Capital
Tohana
05.2024 - Current
- Successfully managed and supervised 3 branches, ensuring seamless operations and achieving high productivity standards
- Led a dynamic team of 16 Relationship Officers (ROs) and 3 Branch Managers (BMs) to drive business growth in the Loan Against Property (LAP) segment
- Delivered exceptional results in loan disbursement, customer acquisition, and portfolio management while maintaining compliance with credit policies and minimizing NPAs
- Skilled in team leadership, strategic planning, and operational efficiency to enhance performance and meet organizational goals
- Proven ability to foster productive client relationships and drive profitability through innovative approaches and meticulous oversight
Branch Manager
Finova Capital
Tohana
09.2023 - 02.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Worked well in a team setting, providing support and guidance.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Team Leader
SK Finance
Narwana
08.2022 - 07.2023
- Documents Checking As per Credit Norms for Vehicle Finance
- Serving to existing, walk-in customer and Lead management
- Coached employees through day-to-day work and complex problems
- Handling Sales Team And Guides For Self Business And Active Target Earn Inactive
Regional Sales Coordinator
ESS KAY FINCORP LIMITED
Karnal
11.2019 - 05.2022
- Established performance benchmarks for sales staff, driving accountability and motivation within the team.
- Streamlined sales processes to optimize efficiency, resulting in improved team productivity.
- Trained and mentored junior sales staff, leading to a stronger and more effective sales team.
- Optimized CRM usage to effectively manage client information and follow-ups, enhancing overall customer experience.
- Managed territory budgets efficiently, ensuring optimal allocation of resources toward high-impact activities.
Education
BCA -
Swami Vivekanand
Subharti University05.2020
Skills
Teamwork and Collaboration
Problem-Solving
Analytical and Critical Thinking
Advanced Excel & MIS Reporting
Performance Management
Data Mapping
Customer Handling
Good Telephone Etiquette
Timeline
Cluster Manager
Finova Capital
05.2024 - Current
Branch Manager
Finova Capital
09.2023 - 02.2024
Team Leader
SK Finance
08.2022 - 07.2023
Regional Sales Coordinator
ESS KAY FINCORP LIMITED
11.2019 - 05.2022
BCA -
Swami Vivekanand