ASHOK KUMAR M
Chennai
Summary
Experienced in Customer support, business development, and project management. Seeking middle-level positions with a reputable and growth-oriented organization. With 11+ years of extensive experience in these fields, I have a proven track record of making creative policy contributions across multiple disciplines. Possess knowledge in project activities and excel in finalizing technical specifications. Expertise extends to engineering, shop floor operations, and equipment repair and maintenance. Skilled in key decision making and strategic planning, ensuring superior service delivery through the creation of plant operational excellence models. Commitment to client satisfaction is unwavering, consistently meeting their needs through thorough assessment and aptitude. Known for innovative and reliable approach, with a strong ability to achieve organizational goals while effectively multitasking and managing time. Fluent in English & Tamil, possessing exceptional communication and presentation skills, as well as a talent for training, motivating, and building cohesive teams. Highly adaptable and quick to learn new procedures and processes, thriving in dynamic environments where schedules, team structures, assignments, and objectives may change.
Overview
13
13
years of professional experience
Work History
Assistant Manager Customer Service
K-Lite Industries Private Ltd, Chennai
10.2023 - Current
- Handling PAN India operations of Service function, Quality control & Quality Assurance through a team of service engineers and service contractors
- NABL Certificate Validation support for all kinds of test
- LM79, Surge, Salt Spray, Temperature Test, IP&IK
- To address and close the issues regarding Quality Control & Quality Assurance with PAN India service team
- Distinctive Accomplishments across the tenure
Senior Service Executive
Wipro Consumer Care & Lighting, Chennai
06.2014 - 09.2023
- Handling Tamil Nadu and Kerala region operations of Project execution & Service function through a team of technicians and service contractors
- To address and close the issues regarding execution/quality with the help of team members
- Resolution of Customer concerns adequately in a stipulated timeframe
- Review of customer complaints resolutions with local teams and reporting the same to service/project Head on regular basis
- Maintaining accountability of replacements
- Reporting to Service/Project Head of Customer complaints trends and resolution status
- To develop a robust service / customer complaint handling mechanism at customer end
- To understand the nature of customer complaint and simultaneously should be able to interpret the same to backend QA team for its further permanent resolution
- Keeping quality and quantity with strong sense of accountability and high standard
- Meet regularly with work group to monitor and evaluate, discuss quality policy issues and recommend service improvements
- Updating daily reports to succeeding day schedules and status of the tasks scheduled date wise by mail to the client
- Providing Training complete functional and technical aspects to new joiner & motivating the Core Team, making them accountable & ensure that they deliver
- To maintain desired customer satisfaction level
- Distinctive Accomplishments across the tenure
Business Development Executive / Customer support
Reliance Communications
07.2012 - 04.2014
- Strategic planning & implementing with demonstrate abilities in smooth functioning of Sales operations and enhancing efficiency to maximize level
- Customer support for after sales like activation and troubleshooting
- Distinctive Accomplishments across the tenure
Education
B.E -
St. Michael College of Engineering and Technology
01.2012
DEEE - undefined
VSVN Polytechnic College
01.2008
12th Standard - undefined
MM Hr. Sec. School
01.2005
10th Standard - undefined
MM Hr. Sec. School
01.2003
Skills
- Project Management (from concept to execution)
- Customer Support & Relationship Management
- Service Delivery & Quality Assurance
- Client Satisfaction and Complaint Resolution
- Project Management (from concept to execution)
- Team Management & Staff Training
- Engineering Equipment Repair and Maintenance
- Multilingual (English, Tamil)
- Time Management and Multitasking
Timeline
Assistant Manager Customer Service
K-Lite Industries Private Ltd, Chennai
10.2023 - Current
Senior Service Executive
Wipro Consumer Care & Lighting, Chennai
06.2014 - 09.2023
Business Development Executive / Customer support
Reliance Communications
07.2012 - 04.2014
DEEE - undefined
VSVN Polytechnic College
12th Standard - undefined
MM Hr. Sec. School
10th Standard - undefined
MM Hr. Sec. School
B.E -
St. Michael College of Engineering and Technology
Personal Information
- Hobbies: Reading Books, Watching personality development programs
- Marital Status: Married
Date Of Birth
09/05/88
Projects
Automatic Phase Changer in Single Phase Load. Signal Control in Micro Processor and Micro Controller. A novel Approach for failure Localization in All Optical Mesh Networks.
Training
- Auto Transformer wiring training. Associate Engineering, Chennai.
- Control Panel Wiring training. Euro Process Automatic, Chennai.
- Signal Control training, Sothern Railway, Chennai.
Training
- Auto Transformer wiring training. Associate Engineering, Chennai.
- Control Panel Wiring training. Euro Process Automatic, Chennai.
- Signal Control training, Southern Railway, Chennai.
Installation and commissioning Experience
- Standalone Solar streetlights installation and commissioning with INKEL Consultant at South Kerala. Project value Rs7.5Cr
- All in one Solar streetlights installation and commissioning with INKEL Consultant and dealers at North and Centre Kerala. Project value Rs.9.27Cr
- High mast lights and AIO Solar installation and commissioning at Tindivanam to Puducherry. Project Value Rs.2cr
- AIO Solar installation and commissioning at Krishnagiri Toll plaza. Project Value Rs.10Mn
- AIO Solar installation and commissioning support at Western Andhra Toll Plaza. Project Value Rs.8Mn
- High mast lights installation and commissioning at WinWind, Chennai Via TVH. Project Value Rs.8Mn
- Highbay fittings installation and commissioning at WinWind, Danieli, Modelaz Cadburys, Royal Enfield, Daimler, Ford, Renault Nissan, Danfoss.
- Modern work space products installation and commissioning at Accenture, Standard charted Bank, Dmart, Hexaware, Maersk global, Featherlight, Ford (Underwater fixtures), HCL.
- Aqua lights installation and commissioning at Accenture CDC5&CDC6
- Smart poles, street lights and street poles with CCMS controllers installation and commissioning at Parliament delhi, Ayodhi, Ujjain smart city, Tirupur smart city, Manyadha midlands, ITC Kolkata, Reliance Nagaothone, Kota Rajasthan, IICC Dwaraka etc.
- Facade lights, Garden lights installation and commissioning at Reliance GIR, Chennai aurohub, RMZ Group, Lalbagh Bangalore, Google Bangalore&Delhi, ARV Agra, NIA Global projects, Torrent garden projects Ahmedabad, Magarpatta pune, Vellammal group, Keeladi project, Kota river front etc.
Personal Dossier
- Date of Birth:9th May1988
- Marital Status: Married
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