Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Ashok Kumar Meena

Jaipur

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Genpact India Pvt Ltd
Jaipur
01.2022 - Current
  • Managing a billing and collections team in U.S. property and casualty insurance, gathering and verifying information, conducting research, and preparing documentation.
  • Operational Management: Ensuring smooth operations and consistently meeting SLAs while maintaining a high level of employee and customer satisfaction.
  • Staffing and Resource Management: Managing staffing levels based on work volume, calculating capacity utilization, and sharing relevant information with stakeholders.
  • Performance Monitoring: Keeping key performance indicators (KPIs) under control to maintain efficiency and quality.
  • Training and Development: Conducting effective process training for new team members, and arranging soft skills training to help them progress in their careers.
  • Reporting and communication: Creating performance dashboards for teams, calculating incentives, and sharing organizational charts.
  • People Engagement: Organizing activities to engage and motivate team members.
  • Feedback and Career Growth: Holding regular one-on-one meetings with team members to provide feedback on their performance, and support their career development.
  • Domain knowledge: Providing domain knowledge support to the frontline processors.

Management Trainee

Genpact India Pvt Ltd
Jaipur
12.2019 - 09.2021
  • Developing tollgate presentations for transitions to track progress.
  • Knowledge Refresher Sessions: Conducting sessions to enhance and maintain team members' knowledge.
  • KAT (Knowledge Assessment Tests): Preparing and administering knowledge assessment tests.
  • SOP Maintenance: Collaborating with the customer for Standard Operating Procedure (SOP) maintenance.
  • Process Dissemination: Responsible for sharing process updates within the team.
  • Cross-Training: Planning and implementing cross-trainings, both within and between processes.
  • Process Optimization: Identifying processing gaps and delays in end-customer requests, and working to remap work types/processes for improvement.

Process Developer

Genpact India Pvt Ltd
Jaipur
12.2011 - 12.2019
  • Business - AR HRCM - DME - Electronic Pain Relief & Rehabilitation Services - Processing Healthcare Claims.
  • Process Training: Served as a process trainer, imparting knowledge and skills to team members.
  • Quality Assurance: Conducted quality checks for team members to ensure adherence to standards and guidelines.
  • Team Support: Assisted the team in resolving processing issues, and acted as a liaison with onshore team support to address critical scenarios.
  • Task Assignment: Responsible for assigning tasks and work to team members based on their capabilities, and workload.
  • Reporting: Created and distributed various reports to communicate important information within the organization.

Education

Bachelor of Science - Biology

MDS University
Ajmer
06-2001

Skills

  • Billing and collections management
  • Team engagement
  • Cross-training
  • Operational and staffing management
  • Performance monitoring and data analysis
  • Process improvement and KPI management
  • Conflict resolution and career development
  • Goal setting and coaching
  • Microsoft Office expertise

Affiliations

Sets clear boundaries for work hours to prevent burnout

Takes digital detox weekends to reset and recharge

Learn a new skill, adding to your professional and personal skill set

Maintain a budget and invest wisely for future goals

Accomplishments

Many awards for performance and consistency, including

Gold Award for being a non-attrition champ

Certification

  • GB trained and tested
  • FLM LTM, November 2023

Languages

English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Assistant Manager

Genpact India Pvt Ltd
01.2022 - Current

Management Trainee

Genpact India Pvt Ltd
12.2019 - 09.2021

Process Developer

Genpact India Pvt Ltd
12.2011 - 12.2019

Bachelor of Science - Biology

MDS University

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Ashok Kumar Meena