Ashok Kumar Thatikonda
Operations Manager
Hyderabad,TG
Summary
Dynamic and results-oriented Operations Manager with over 17 years of experience in financial operations, process improvement, and customer service excellence. Proven success at Corteva Agriscience, where I led the global automation of accounts payable, significantly enhancing operational efficiency and customer satisfaction.
Skilled in strategic planning, compliance management, and team leadership, with a strong track record of fostering accountability and driving continuous improvement. Adept at aligning operational strategies with organizational goals, delivering measurable outcomes through proactive problem-solving and cross-functional collaboration.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Operations Manager
Corteva Agriscience
11.2015 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led operations for a portfolio of 85 team members, ensuring seamless execution of daily tasks while maintaining full compliance with company policies and procedures. Supervised staff performance, fostered accountability, and upheld operational excellence through structured guidance and proactive issue resolution.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearhead global disbursement operations and accounts payable processes across multiple regions.
- Lead strategic initiatives for payment setup, bank configuration, and automation of AP workflows.
- Collaborate with cross-functional teams, including TAX, Procurement, Treasury, HR, and Accounting, to align financial operations.
- Manage corporate credit card programs, and ensure compliance with audit requirements.
- Drive continuous improvement and standardization of AP processes globally.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
Assistant Manager
Anthelio Business Technologies Pvt Ltd
03.2011 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Led successful transition of AP processes from Flint, MI, USA, ensuring seamless knowledge transfer and operational setup.
- Directed migration from Lawson to SAP, enhancing system efficiency and reporting capabilities.
- Implemented internal controls to reduce payment errors and improve vendor satisfaction.
Financial Analyst
Infor Global Solutions
12.2009 - 03.2011
- Managed German invoice processing and vendor setup operations.
- Led a team of 9 in invoice reconciliation and duplicate payment prevention.
- Developed SOPs and training materials to enhance team performance and accuracy.
- Single point of contact for all escalations resolutions and improve payment peformance.
Senior Process Associate
WNS Global Services
07.2008 - 12.2009
- Met month-end reporting objectives and deadlines.
- Transitioned AP processes from Knoxville, Tennessee, ensuring operational readiness and compliance.
- Led a 12-member team handling supplier payments and issue resolution.
- Streamlined payment cycles and improved vendor communication protocols.
Education
MBA - Finance & Marketing
St.Joseph PG Collage, Osmania University
Hyderabad, India 04.2001 -
B.Com - Accounting And Finance
MNV, Kakatiya University
Mancherial, India 04.2001 -
Skills
Procure to Pay (P2P)
Payments & Automation
Operations management
Problem-solving
Customer service
Process improvement
Data analysis
Operational efficiency
Inventory management
Workflow optimization
Financial management
Performance management
Strategic planning
Project management abilities
Invoice processing
Risk management
Process improvements
Hobbies
Enjoy solving logic-based puzzles, Passionate about discovering new places and cultures & love to spend time on gardening.
Timeline
Operations Manager
Corteva Agriscience
11.2015 - Current
Assistant Manager
Anthelio Business Technologies Pvt Ltd
03.2011 - 11.2015
Financial Analyst
Infor Global Solutions
12.2009 - 03.2011
Senior Process Associate
WNS Global Services
07.2008 - 12.2009
MBA - Finance & Marketing
St.Joseph PG Collage, Osmania University
04.2001 -
B.Com - Accounting And Finance
MNV, Kakatiya University
04.2001 -