Biplab Bhattacharjee
Bangalore
Summary
- Directed global F&A operations, ensuring SLA/KPI adherence and service excellence.
- Transitioned 750+ FTEs across multiple regions.
- Delivered €57M savings via operational streamlining.
- Established OTC, PTP, and RTR processes from scratch with workflow automation.
- Managed monthly CFO reviews with actionable insights.
- Ensured NPS benchmarks via independent reviewer assessments.
- Drove RCA and CAPA reviews to eliminate repeat issues.
- Maintained lean buffer levels (10% peak in 10 years).
- Championed cross-functional transformation projects.
- Oversaw the recruitment of over 1,000 candidates and offshore team training.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior Lead Client Finance Operations
Infosys BPM
Bengalore
12.2025 - Current
- Led end-to-end finance and accounting service delivery operations across geographies and sectors.
- Ensured SLA compliance while driving performance metrics and enhancing process efficiency via lean methodologies.
- Oversaw financial planning, budgeting, and margin improvement across diverse delivery portfolios.
- Interfaced with global clients (CFO) to review operational KPIs, ensuring excellence and continuous improvement.
- Championed cross-functional transformation projects focused on cost optimization and service standardization.
- Implemented governance frameworks for performance reviews, risk control matrices, and service escalations.
- Successfully transitioned 120+ full-time equivalents across global clients in logistic space. With ~180+ till end of 2028
- Delivered €11 million in savings through end-to-end operational streamlining initiatives.
Delivery Head - Finance & Accounts
Tata Consultancy Services
Mumbai
10.2023 - 12.2025
- Led end-to-end finance and accounting service delivery operations across geographies and sectors.
- Ensured SLA compliance while driving performance metrics and enhancing process efficiency via lean methodologies.
- Oversaw financial planning, budgeting, and margin improvement across diverse delivery portfolios.
- Interfaced with global clients to review operational KPIs, ensuring excellence and continuous improvement.
- Championed cross-functional transformation projects focused on cost optimization and service standardization.
- Implemented governance frameworks for performance reviews, risk control matrices, and service escalations.
- Successfully transitioned 230+ full-time equivalents across global clients in consumer packaged goods, insurance, and gaming sectors.
- Delivered €24 million in savings through end-to-end operational streamlining initiatives.
Senior Manager - Finance & Accounts
Genpact India Pvt. Ltd.
Bangalore
07.2019 - 09.2023
- Spearheaded P2P/O2C operations for global clients; managed teams across India, US, and EU.
- Drove multiple transitions and migrations, including successful onboarding of high-volume processes.
- Maintained 100% TAT for critical processes and ensured accuracy in month-end closing and reporting.
- Designed and implemented incentive structures to enhance team motivation and reduce attrition.
- Collaborated with client leadership on quarterly business reviews (QBRs), showcasing value delivery and governance.
- Ensured 100% compliance with internal audit and SOX controls through stringent monitoring and remediation actions.
Team Leader - Procure to Pay
Allianz Services Private Ltd.
Bangalore
04.2017 - 06.2019
- Led transition and stabilization of P2P and OTC processes across Europe and North America.
- Managed vendor relationships, contract negotiations, and periodic stakeholder communications.
- Conducted team reviews, performance appraisals, and capacity assessments in alignment with SLAs.
- Played a key role in driving standardization and process harmonization across the P2P domain.
- Played a key role in the BCP/DR planning for critical finance operations.
- Developed SOP documents and training decks for onboarding new joiners in the P2P process.
Team Leader - P2P Operations
PTW Global Private Ltd.
Bangalore
02.2013 - 01.2017
- Established the Global P2P process for a leading gaming software client with $20M vendor portfolio.
- Oversaw end-to-end invoice processing, vendor master data management, and exception handling.
- Performed variance analysis and ensured adherence to budgeted spends across business units.
- Introduced automation and cleansing protocols to streamline invoice workflows.
- Orchestrated end-to-end control of the P2P lifecycle for over 170+ vendors, ensuring zero compliance deviations.
Senior Associate - Accounts Payable
Cross Domain Solutions Pvt. Ltd.
Bangalore
01.2009 - 10.2013
- Managed invoice processing (PO & Non-PO), billing, indexing, and reconciliation activities.
- Played a key role in multiple process transitions from North-East US (AP & Claims Payables).
- Contributed to the design and implementation of client-specific AMS platforms.
- Prioritized and resolved aged invoice queries and supported audit compliance.
- Supported AP automation project, working closely with IT to streamline invoice ingestion and approval workflows.
Education
MBA - Finance
Sikkim Manipal University
09.2023
B.Com. -
Bangalore University, CRMIMS
06.2019
Skills
- Shared Services & Service Delivery Management
- Procure to Pay (P2P)
- Order to Cash (O2C)
- GL
- Transition & Migration (Onsite/Offshore)
- KPI/SLA Management & Governance
- Process Re-engineering & Transformation
- Performance & Quality Management
- Automation & RPA Initiatives
- Budgeting
- Forecasting
- Variance Analysis
- Stakeholder & Client Relationship Management
- Team Leadership
- Mentoring
- Capacity Planning
- SOX Compliance
- ISO 27001 Compliance
- ISO 23001 Compliance
- MIS & Reporting
- Month-End Close
- P&L
- AR/AP
- ERP: SAP
- Microsoft AX
- AMS
- Global Genius
- Aplus
- AMPS
- QuickBooks
- Tally
- MS Excel (Advanced)
- MS Office Suite
- Workflow Management Systems
- Windows XP
- Windows 7
- Windows Vista
Certification
- PMP (Online)
- Financial Modeling Foundations
- Forecasting using Financial Statements
- Cost Accounting - Product Profitability
Languages
- English
- Hindi
- Bengali
- Assamese
- Kannada
Personal Information
Date of Birth: 05/23/84
Timeline
Senior Lead Client Finance Operations
Infosys BPM
12.2025 - Current
Delivery Head - Finance & Accounts
Tata Consultancy Services
10.2023 - 12.2025
Senior Manager - Finance & Accounts
Genpact India Pvt. Ltd.
07.2019 - 09.2023
Team Leader - Procure to Pay
Allianz Services Private Ltd.
04.2017 - 06.2019
Team Leader - P2P Operations
PTW Global Private Ltd.
02.2013 - 01.2017
Senior Associate - Accounts Payable
Cross Domain Solutions Pvt. Ltd.
01.2009 - 10.2013
MBA - Finance
Sikkim Manipal University
B.Com. -
Bangalore University, CRMIMS