ASHUTOSH MISHRA

• Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
• Assisted in developing training programs to boost team performance and productivity.
• Influenced process improvements through thorough analysis of recurring customer complaints and feedback.
• Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.

• Delivered prompt resolutions to escalated inquiries by gathering necessary information from customers and internal resources
• Improved customer satisfaction ratings through effective communication and problem-solving skills

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
• Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks

• Ensure end-to-end compliance in Training Batch
• Share and prepare all training reports
• To provide training to New Hire CSA
• Conduct a refresher on TNI and calculate refresher efficacy
• To do a dip check of ongoing NHIP batches and share observation/feedback with Manger’s and above
• Conduct refresher training for BQM agents and Supervisors; make necessary changes in content to get better results
• Coordinate with Ops/Quality and other departments to understand the process needs
• To prepare a training module on the VOC of BQM agents
• Ensure training/briefing done on new products& process change/update done and publish dip check report and efficacy
• Take care of Id management of Prepaid, Dth & Tele verification process.
• Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
• Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
• Increased employee engagement in training sessions through the use of interactive activities and group discussions.
• Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
• Designed customized training plans based on individual employee needs, promoting tailored skill development.

• Taking care of the Training & Quality team as a lead
• End-to-end compliance in Training Batch
• Share and prepare all training reports
• To provide training to New Hire CSA
• Conduct a refresher on TNI and calculate refresher efficacy
• To do a dip checks of ongoing NHIP batches and share observation/feedback with Manger’s and above
• Conduct refresher training for BQM agents and Supervisors; make necessary changes in content to get better results
• Coordinate with Ops/Quality and other departments to understand the process needs
• Working as a product process trainer & also soft skill trainer 1 Year experience in email & chat boat process In “PAYTM” Process.
• To prepare a training module on the VOC of BQM agents
• Take care of Dish & D2H Inbound Process Ensure training/briefing done on new products& process change/update done and publish dip check report and efficacy.
• Taken care of Paytm Email & Chat process.
• Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
• Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
• Championed company culture initiatives to promote employee engagement, retention, and overall happiness within the workplace environment.
• Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.

• Championed the use of innovative learning technologies and methodologies within the organization, staying abreast of industry trends and best practices.
• Streamlined the onboarding process for improved efficiency and reduced time-to-productivity for new employees.
• Partnered with HR to align learning initiatives with organizational goals, driving strategic growth through talent development.

Promoted a culture of continuous learning by curating relevant articles, videos, and other resources for employees to access on demand.

• Implemented a robust mentorship program, fostering strong relationships between experienced team members and new hires.
• Facilitated workshops on effective communication, teamwork, and leadership skills to enhance overall team dynamics and productivity.
• Managed relationships with external training vendors, ensuring timely delivery of high-quality content and adherence to budget constraints.
• Analyzed employee performance data to inform continuous improvement initiatives in training content and delivery methods.
• Conducted regular evaluations of training effectiveness, adjusting course materials as needed to meet evolving business requirements.
• Coordinated technical training and personal development classes for staff members.