Avijit Nath

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked flexible hours across night, weekend and holiday shifts.
• Participated in team-building activities to enhance working relationships.
• Delivered services to customer locations within specific timeframes.
• Received and processed stock into inventory management system.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Prepared variety of different written communications, reports and documents.
• Conducted research, gathered information from multiple sources and presented results.
• Kept facility in compliance with all applicable standards and laws.
• Rewarded, coached, counseled and disciplined employees.
• Conducted regular staff meetings to obtain feedback on important issues.
• Achieved forecasting accuracy to allow for better planning and reporting.
• Devised cross-training matrix to provide adequate backup for positions.
• Safeguarded funds, equipment and facilities.
• Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
• Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Assisted in recruiting, hiring and training of team members.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
• Reduced operational risks while organizing data to forecast performance trends.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Increased profit by streamlining operations.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Identified procedure or process changes required to improve performance and productivity.
• Developed systems to track and log work issues.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Introduced new methods, practices and systems to reduce turnaround time.
• Reviewed operations reports to understand numbers and trends.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Formulated processes to reduce downtime and financial loss.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Identified procedure or process changes required to improve performance and productivity.
• Reviewed operations reports to understand numbers and trends.

• Performed statistical analyses to gather data for operational and forecast team needs.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Maintained professional, organized and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.

• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Enhanced employee management by developing schedules, tracking time and administering payroll.
• Generated operational reports for management on monthly schedule.
• Supervised operations team to support operational excellence and excellent customer service.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed and maintain operational guidelines for staff.
• Educated operations team on best practices, company policies and service excellence standards.
• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Coordinated with General Manager in different operational issues and promotional activities.
• Evaluated current operational strategies and recommend improvements.

• Educated team members on organizational mission and goals to help employees achieve success.
• Developed effective improvement plans in alignment with goals and specifications.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained energy and enthusiasm in fast-paced environment.

• Evaluated team members performance and provided coaching to address inefficiencies.
• Handling team of 25 advisors
• Driving Process Improvements, on time delivery of services, Financial Management, managing growth, organizational trainings, implementation of performance management schemes and reviewing progress at definite intervals to ensure efficacy.
• Conducting weekly, monthly performance reviews to measure improvement and to identify areas of development, initiating goal setting exercises for the team members, directing team members to ensure skill set enhancement, managing attrition and shrinkage by adequate capacity and manpower planning & motivational exercises.

Initiating and organizing client sessions for monthly and quarterly business reviews, interacting with the clients for identification of opportunity areas within the process and the business as a whole, responsible for timely closure of any escalation chains within the process or between allied departments.

• Developed and actualized customer service initiatives to decrease wait times.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.