Ashutosh Mishra
Varanasi,UP
Summary
Dynamic Senior Customer Support Representative with a proven track record at Teleperformance, excelling in client retention strategies and process improvement. Skilled in training and mentoring teams, I effectively resolved customer issues, enhancing satisfaction and loyalty. Committed to achieving sales targets while fostering a culture of empathy and patience within the team.
Overview
5
5
years of professional experience
Work History
Senior Customer Support Representative
Teleperformance
07.2022 - 07.2023
- Made outbound calls to customers for feedback, support, and order-related follow-ups
- Provided accurate information about orders, delivery status, returns, refunds, and Flipkart services
- Updated customer records and documented interactions using internal tools/CRMs
- Met daily/weekly targets for call volume, quality, and customer satisfaction
Customer Care Executive
Q Conneqt
09.2021 - 05.2022
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
- Maintained up-to-date knowledge of industry trends and product offerings to serve customers better.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Supervisor Manager
Gaurav Cement Agency
04.2018 - 06.2019
- Assigned daily responsibilities, monitored task completion, and ensured staff met performance targets.
- Conducted regular team briefings, coaching sessions, and performance evaluations.
- Trained and mentored new and existing staff to enhance skills and product knowledge.
- Developed and executed sales strategies to meet weekly and monthly targets.
- Analyzed sales data and customer feedback to identify trends and implement improvements.
- Handled escalations and resolved customer issues to ensure satisfaction and retention.
Education
Bachelors of Commerce -
Jeevandeep
Varanasi, India04-2014
Skills
- Empathy and patience
- Training and mentoring
- Sales support
- Client retention strategies
- Sales Strategy & Target Achievement
- Process Improvement & Workflow Optimization
- Process Improvement & Workflow Optimization
- Operational Planning & Execution
Timeline
Senior Customer Support Representative
Teleperformance
07.2022 - 07.2023
Customer Care Executive
Q Conneqt
09.2021 - 05.2022
Supervisor Manager
Gaurav Cement Agency
04.2018 - 06.2019
Bachelors of Commerce -
Jeevandeep
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