Ashutosh Pandey
Gurgaon
Summary
Results-driven Desktop Support Engineer with a proven track record at HighWire Press, enhancing productivity through effective end-user training and efficient troubleshooting. Skilled in remote desktop support and proficient in ticketing systems, I excel at diagnosing issues and implementing solutions, ensuring minimal downtime and improved customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
HighWire Press
08.2022 - Current
- Provided technical support for desktop hardware and software issues across various operating systems.
- Diagnosed and resolved system malfunctions, ensuring minimal downtime for users.
- Collaborated with IT team to implement software updates and security patches efficiently.
- Trained end-users on new applications and tools, enhancing overall productivity.
- Managed ticketing system, prioritizing and escalating issues as necessary to ensure timely resolution.
- Developed documentation for troubleshooting procedures to streamline support processes.
- Assisted in the evaluation of new technologies to improve existing desktop environments.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Analyst
SBI Card
10.2020 - 08.2022
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
B.E - Computer Engineering
Rajiv Gandhi University
Bhopal, India07-2019
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
- Ticketing system proficiency
- Desktop support
- SQL server analysis services
Certification
- Certified [Power BI], [Deloitte] - [2025]
Timeline
Desktop Support Engineer
HighWire Press
08.2022 - Current
Analyst
SBI Card
10.2020 - 08.2022
B.E - Computer Engineering
Rajiv Gandhi University