Ashutosh Pol
Service Delivery Manager
Pune
Summary
Service Delivery Manager with over 22 years of global IT experience, specializing in multi-application support, infrastructure management, and end-to-end IT operations. Proven track record in managing 64+ critical business applications for telecom and enterprise customers in 24x7 environments. Expert in ITIL processes, DevOps practices, automation, and customer-centric service models. Known for implementing cost-effective, SLA-driven service delivery while leading cross-functional teams of 100+ FTEs across geographies.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Service Delivery Manager
Tech Mahindra Ltd.
06.2015 - Current
- Managing 64 applications for VMO2 with ownership of incident, problem, change, risk, capacity and release management.
- Achieved 50% incident volume reduction and zero P1 incidents via CSI.
- Implemented Lean-based effort reduction, increasing team productivity by 30%.
- Managed 24x7 offshore/onsite delivery with consistent SLA compliance and CSAT ≥ 98%.
- Championed DevOps adoption and led performance-driven culture across teams.
- Conducted governance, billing, and service reviews monthly.
- Awards: Best Partner Award, Client Appreciation Certificate.
- Clients: VMO2, Eircom, 2degrees, Vodafone Qatar
Operations Manager
WIPRO Ltd.
01.2003 - 10.2011
- Managed delivery for Emerson, BT, Wipro Tech, supporting applications and infra.
- Roles: Site Lead, Ops Manager for 3 major accounts with 40+ staff.
- Oversaw server/network mgmt., vendor coordination, and lifecycle ops.
Education
Diploma -
Computer Engineering
MumbaiSkills
- Service Delivery (Onsite/Offshore)
- Application & Infrastructure Operations
- SLA/KPI Governance
- Incident / Change / Problem Management
- DevOps & Automation Awareness
- Resource & Capacity Planning
- Client Engagement & Stakeholder Management
- Transition & Transformation Projects
- BCP/DR Strategy
- Continuous Service Improvement (CSI)
- Oracle BSS
- Server & Network Ops
- ITIL
- DevOps
- Agile
- BCP/DR
Personal Information
Date of Birth: 05/06/82
Education And Certifications
- Diploma in computer engineering
- PRINCE2 Practitioner
- ITIL V3 Foundation
- Microsoft Certified Professional
- Certificate in Internet Technology
Timeline
Service Delivery Manager
Tech Mahindra Ltd.
06.2015 - Current
Operations Manager
WIPRO Ltd.
01.2003 - 10.2011
Diploma -
Computer Engineering
Similar Profiles
Saurabh PimplapureSaurabh Pimplapure
Technical Lead at Tech Mahindra LTD.Technical Lead at Tech Mahindra LTD.
Sundar ParabSundar Parab
Customer Support Officer at Tech Mahindra Ltd.Customer Support Officer at Tech Mahindra Ltd.
Ajay D PrabhuAjay D Prabhu
Program Management Consultant at Tech Mahindra Ltd.Program Management Consultant at Tech Mahindra Ltd.
Raghvendra SinghRaghvendra Singh
Test Engineer at SGS INDIA PVT LTDTest Engineer at SGS INDIA PVT LTD
Ankit ChhikaraAnkit Chhikara
Software Developer at Cognizant Technology Solutions, CTSSoftware Developer at Cognizant Technology Solutions, CTS