Video Games
Ashutosh Saxena
Team Leader
New Delhi
Summary
Looking for challenging and rewarding career in good industry and want to be a part of the organization which offers continuous learning and growth prospect. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Team Leader
IGT Solutions PVT LTD, Expedia Complex Air Voice
Gurgaon
2021.08 - Current
- Working as an Acting Assistant Manager for the process
- Handling Team Leaders in order to fulfill the client requirements and numbers to achieve targets given by client
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Frequently inspected production area to verify proper equipment operation.
- Handling a team of 10 members (M&C Team) personally, who all are working end to end loss management, Coaching agents on losses & errors, conducting sessions on daily/regular updates
- Working on loss management and with Compliance Team in order to mitigate losses and error
- Working with Retail Loss team and analyzing Route Cause to locate gaps in process and technology and communicate suggestions for improvements
- Escalate issues and report trends based on our research
- Helping to reduce or eliminate the error with Retail Loss Team
- Mentored and guided employees to foster proper completion of assigned duties.
Lead Customer Service Associate (SME)
IGT Solutions PVT LTD, Expedia ASC CAT Voice
Gurgaon
2019.12 - 2021.08
- Started working from 01st Dec’19 to 19th Mar’20 as a Lead Associate, after that got promoted as a Line Team Leader (Expedia Complex Air Voice)
- Successfully operated heavy equipment such as forklifts.
- Ran errands and provided general office support in a professional environment.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Support Production floor in terms of queries, handling escalations, Supervisor calls, supporting SA/SLA
- Started working as acting Team Leader and handled team of 15 employees after 3months
Process Associate
IGT Solutions PVT LTD, Expedia CAT Back Office
Gurgaon
2018.12 - 2019.11
- Worked with Back office team, on GDS (Sabre, Amadeus)
- Identified and resolved process issues to drive optimal workflow and business growth.
- Having good knowledge of Sabre/Amadeus
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Worked on queue basis tools given by client
- Worked on Changes, Cancellation, Ticket Rejects, Refunds (Partial/Full-Manually as well)
Reservation Executive
SpiceJet LTD
Gurgaon
2015.01 - 2018.07
- Handling calls for passenger’s query
- Handling changes, cancellation, reschedule and escalations
- Maximized revenue by turning simple inquiries into flight reservations.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
Front Office Assistant (Job
La Place Sarovar Portico
Lucknow
2014.11 - 2015.01
- Handling telephone calls, Check-in & Check-out at Front desk, Cashiering
- Night Audit (Cashier Audit, Rate Variance.)
- Handling Reservations
- Worked with Software IDS
- Interpret Computer reports
- Regularly communicates with staff and maintains good relations
- Continually check the accuracy of room count
- Assisting the Front Office Manager in daily administrative duties
- Night Audits
- Monitoring the team activities for effective and smooth service in all departments.
- Worked effectively in fast-paced environments.
Industrial Trainee
Sarovar Portico
Jaipur
2014.04 - 2014.06
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Repaired, cleaned and maintained equipment.
- Worked on front office as trainee
Education
Bachelors in Commerce - Commerce
Swami Vivekanand Subharti University
Meerut 2018.05 - 2020.06
Senior Secondary(12th) - Mathematics
J.K PUBLIC SR. SEC. SCHOOL
Lucknow 2010.04 - 2011.03
Basic Cabin Crew and Hospitality Management - Hospitality Administration And Management
Go Airways Aviation Academy
Jaipur 2013.08 - 2014.07
Vidya Office Level-1 (MSO) And Internet Concepts -
Aptech Computer Education
Lucknow 2007.05 - 2007.07
Skills
undefined
Interests
Soft Music
Timeline
Team Leader
IGT Solutions PVT LTD, Expedia Complex Air Voice
2021.08 - Current
Lead Customer Service Associate (SME)
IGT Solutions PVT LTD, Expedia ASC CAT Voice
2019.12 - 2021.08
Process Associate
IGT Solutions PVT LTD, Expedia CAT Back Office
2018.12 - 2019.11
Bachelors in Commerce - Commerce
Swami Vivekanand Subharti University
2018.05 - 2020.06
Reservation Executive
SpiceJet LTD
2015.01 - 2018.07
Front Office Assistant (Job
La Place Sarovar Portico
2014.11 - 2015.01
Industrial Trainee
Sarovar Portico
2014.04 - 2014.06
Basic Cabin Crew and Hospitality Management - Hospitality Administration And Management
Go Airways Aviation Academy
2013.08 - 2014.07
Senior Secondary(12th) - Mathematics
J.K PUBLIC SR. SEC. SCHOOL
2010.04 - 2011.03
Vidya Office Level-1 (MSO) And Internet Concepts -
Aptech Computer Education
2007.05 - 2007.07
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