Adobe Creative Studio
Ashutosh Shanker
Senior Associate- Business Finance
Greater Noida
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Ambitious and Self-Motivated, with good people management skills seeking a full-time position as a team leader. Effective at managing different stakeholders relations to accomplish business goals with Solution driven approach.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Finance - Senior Associate
Zomato Limited
Gurgaon
02.2022 - Current
- Worked varied hours to meet business needs.
- Defined work plans in alignment with stakeholder requirements.
- Promptly mediated disputes between Business Team and Brands to promote better collaboration and avoid work disruption.
- Developed training program and SOPs to educate new hires on company policies and procedures.
- Analyzed financial position, investigated and reported budgetary variances and identified adjustments to facilitate month and year-end processes.
- Presented numerical and graphical data to demonstrate strategic progress.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Partnered with IT and operational leadership to automate daily task saving bandwidth.
- Order-wise reconciliations for brands, rejected orders reconciliations from Zomato to merchant. Bank reconciliations for accurate and timely credits from merchants.
- Managing 18 Key- Strategic accounts of Zomato, heeding to there concerns related to all nance and revenue operations.
- Facilitating various day to day nance operations concerns raised by brand
- Created, prepared and delivered reports to various departments.
Revenue Operations - Senior Associate
Zomato Ltd
Gurgaon
12.2019 - 01.2022
- Data analysis: Analysis of data for reconciliation and move ahead with resolution over same.
- Resolved problems with high-profile merchants to maintain relationships and increase return customer base.
- Handled Third Party Loan providers for Zomato by closely working them on eligibility of merchants for Loans.
- Trained 500+ new Business Analysts (Pan India) on merchant handling strategies and processes to reduce process gaps.
- Taxations and GST: Dealing with TCS, TDS and GST related queries as and when it occur
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
- Refiling and amendments: Changes to be made to GST portal if there is some discrepancy from company’s end for brands or partners of ours.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- SQL: Understanding and hands on experience with same
- Reconciliation: Reconciling books of vendors and getting payments and collections done on monthly basis
- Facilitated Blacklisting and Whitelisting merchants for PayLater services.
- Assisted in Implementation of systems and DIY wing to reduce inflow by 30%.
- Built relationships with Merchants and community to establish long-term business growth.
- Supervised and coached 20+ employees on understanding process to optimize performance and efficiency.
- Direct Responsible Individual for Dining Revenue, Indonesia, Responsible for providing Data of clients to external Third Party Lenders and maintaining there accounts
- Aggregated data from various sources to construct streamlined data for merchants.
Customer Delight - Senior Associate
Zomato Ltd
Gurgaon
06.2018 - 07.2019
- Managed over 80+ chats, 60+ calls and queries over Email.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Strong phone contact handling skills and active listening
- Resolving customer queries through mails.
- Trained and supported new team members, maintaining culture of collaboration.
- Used Microsoft tools to create correspondence, edit spreadsheets for maintaining team records-monitoring KPIs.
Customer Service - Assistant Executive
IEnergizer Pvt Ltd
Noida
10.2017 - 04.2018
- Actively listened to customers requests, confirming full understanding before addressing concerns.
- Creating relationships and interactions with customers over 70+ daily chats.
- Build relationships and trust with customers through open and interactive communication
- Handling customer complaints and providing appropriate solutions within time limits; taking regular follow ups and ensure customers are satisfied with company services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
Education
Diploma - Plastics Technology
Central Institute of Plastics Engineering
Lucknow 08.2012 - 06.2015
Some College (No Degree) - High School
Central Board of Secondary Education
New Delhi 04.2001 -
Skills
Professional communication
Operations analysis
Gap analysis
Verbal and written communication
Attention to Detail
Software
Salesforce
Tally
MS Office
Interests
Travelling
Gaming
Blogging
Photography
Reading
Timeline
Business Finance - Senior Associate
Zomato Limited
02.2022 - Current
Revenue Operations - Senior Associate
Zomato Ltd
12.2019 - 01.2022
Customer Delight - Senior Associate
Zomato Ltd
06.2018 - 07.2019
Customer Service - Assistant Executive
IEnergizer Pvt Ltd
10.2017 - 04.2018
Diploma - Plastics Technology
Central Institute of Plastics Engineering
08.2012 - 06.2015
Some College (No Degree) - High School
Central Board of Secondary Education
04.2001 -