Ashutosh Singh
BFSI Collection Professional With Enriched 8+ Years Experience
Balrampur
Summary
Experienced professional with over 8 years in banking, finance, and collections. Strong track record of success in managing financial transactions, analyzing data, and optimizing collection processes. Dedicated to delivering results and exceeding expectations in the fast-paced world of finance and banking.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Location Collection Head
Kotak Mahindra Bank
07.2024 - Current
- Directed collection operations involving 5 managers and 30 field executives in over 10 districts.
- Perform repossessions consistently following bank regulations.
- Streamlined communication processes for sales and credit divisions.
- Achieved all targets across multiple parameters and NPA settlements.
- Monitored and enforced regulatory requirements.
- Secured leading NPA reversals during March 25.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Collection Manager
HDFC BANK LTD
09.2022 - 06.2024
- Managed Auto Loan Portfolio for Gonda and Spokes with a total pool size of 7 Crores, ranging from Bkt X to Bkt 6, and a write-off pool of 5 Crores.
- Oversaw comprehensive process for various auto loan products and used car collections to achieve targets.
- Handled comprehensive collection management with over three vendors and digital resources like Paisabazaar, HDB, Spocto, and CreditMantri.
- Managed closure of various settlement accounts and scheduled processes for money collection in PDC dummy accounts.
- Streamlined adherence to operational standards for improved partner performance.
- Gathered and analyzed information to ensure legal compliance and accurate reconciliation.
- Resolved daily CRM escalations and various complaints efficiently.
- Reduced credit costs through rollbacks, NPA normalization, and settlement strategies.
- Consistently achieved monthly targets across various categories, including rollbacks, NPA normalization, and recovery ROR.
- Ensured alignment with audit protocols and process guidelines to eliminate lapses.
- Handled legal filings for arbitration, Section 138, Section 25, and DRT to streamline money recovery processes.
Collection Manager
Axis Bank Ltd
12.2020 - 09.2022
- Managed W off Unsecured Portfolio for Kanpur and Spokes with a pool size of 40 crores.
- Managed comprehensive collection process for business loans, credit cards, and personal loans to meet monthly targets.
- Oversaw collection management through collaboration with more than 10 vendors and 4 internal executives.
- Collected market data on defaulters, ensuring legal compliance and accurate MIS reconciliation.
- Managed daily complaint and escalation processes across multiple departments, including MD, PNO, Nodal, and BO.
- Guaranteed alignment with process protocols and audit criteria.
- Facilitated skip tracing and legal recovery for vendors.
- Coordinated recovery initiatives using legal tools and reconciliation camps including PLA/NLA.
Deputy Manager Band 2
ICICI Bank Ltd
09.2020 - 11.2020
- Handled portfolio ranging from 4 to 6 BKT.
- Oversaw TW Collection Portfolio, achieving goals for RB, NORM, RF, ODBC, and Repo.
- Supervised collection portfolio operations in Lucknow & Spokes.
- Directed entire TW Loans workflow to reach monthly objectives.
- Oversaw comprehensive portfolio management and vendor coordination.
- Collected market data on defaulters, legal compliance, MIS, and reconciliation.
- Supervised a direct team consisting of multiple executives and agency personnel.
- Monitored adherence to predefined procedures and audit guidelines.
- Streamlined legal reconciliation processes for improved efficiency.
Deputy Manager Band 2
ICICI Bank Ltd
07.2017 - 09.2020
- Led team of 5 collection staff and collaborated with 3 vendors.
- Oversaw collection portfolio for KCC (NPA), Tractor Loan (90+, 180+, NPA), and Dairy Loan (2000+ DPD) across multiple locations in Punjab.
- Collaborated with Branch Sales & Credit to identify willful defaulters.
- Conducted daily field visits with OSP and agency personnel.
- Aggregated information for market defaulters, regulatory adherence, MIS, and financial reconciliation.
- Oversaw executive and agency team operations.
- Secured single-day collection of 1.38 Cr, earning SPH recognition.
- Ensured compliance with audit standards for vendors and outsourced personnel.
- Served as Legal FPR for diverse legal filings including Section 138, Civil Suit, DRT, NLA, and PACO as POA holder.
- Recognized for consistent performance with promotion to Deputy Manager Band 2 in May 2019.
Education
PGDBF - Post Graduate Diploma In Banking Finance
ICICI Manipal Academy
BangaloreB.Tech - Mechanical Engineering
UPTU
Greater Noida 01.2008 - 04.2012
Intermediate - Science
UP Board
BalrampurHigh School - undefined
UP Board
BalrampurSkills
Credit Control & Collection
Debt Management
Vendor Management
Repossession
Strategic Planning & Execution
Team Management
Complaint Management
Dynamic team player
Legal Coordination
Customer Relationship Management
Retail Banking & Risk Management
Excellent skills in communication and collaboration
Process Management
Portfolio Management
Personal Information
- Date of Birth: 01/19/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Location Collection Head
Kotak Mahindra Bank
07.2024 - Current
Collection Manager
HDFC BANK LTD
09.2022 - 06.2024
Collection Manager
Axis Bank Ltd
12.2020 - 09.2022
Deputy Manager Band 2
ICICI Bank Ltd
09.2020 - 11.2020
Deputy Manager Band 2
ICICI Bank Ltd
07.2017 - 09.2020
B.Tech - Mechanical Engineering
UPTU
01.2008 - 04.2012
PGDBF - Post Graduate Diploma In Banking Finance
ICICI Manipal Academy
Intermediate - Science
UP Board
High School - undefined
UP Board