ASHUTOSH SRIVASTAVA

1. Accounts & Financial Support

Process payment bookings and manage deposit entries in the system
• Perform monthly bank reconciliation to ensure accuracy between bank and company records
• Prepare monthly deduction reports and track financial adjustments
Support preparation of financial statements including Income Statement, Balance Sheet,
and Trial Balance
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• Assist in month-end closing activities and ensure financial data accuracy.

2. Invoicing & Order Management

• Create sales orders and generate invoices based on customer Purchase Orders (POs)
  • Review and update POs in coordination with the Customer Support team
  • Ensure accuracy in billing details and resolve discrepancies in invoices
  • Track and manage all open sales orders, ensuring timely closure at month-end
  • Maintain proper documentation and records for audit and reporting purposes

• Handled customer queries, concerns, and complaints in a timely and professional manner, ensuring high customer satisfaction
• Diagnosed issues and provided effective solutions, guiding customers through technical and account-related concerns
• Assisted customers with billing inquiries, payment processing, and account management activities
• Recommended suitable products and services based on customer needs, improving overall customer experience
• Maintained accurate records of customer interactions, inquiries, and resolutions in CRM systems
• Analyzed recurring issues and shared actionable feedback with internal teams to drive process improvements
• Demonstrated strong communication, empathy, and problem-solving skills while managing customer interactions
• Stayed updated on product offerings, company policies, and industry trends to provide accurate and relevant support

• Managed end-to-end database administration and accounts operations, ensuring accuracy and data integrity
• Led and supervised a team responsible for customer service and operational delivery
• Handled client queries and ensured timely resolution, maintaining high levels of customer satisfaction
• Streamlined workflows and improved operational efficiency through effective team coordination
• Monitored team performance and ensured adherence to service standards and company policies

• Managed non-voice banking operations with a focus on accuracy and process compliance
• Performed payment verification and transaction processing in line with established procedures
• Maintained and updated financial records, ensuring data accuracy and proper documentation
• Adhered to quality standards and timelines to support smooth operational workflow

Achievements:

• 🏆 Awarded Bronze Award for outstanding performance (2016)
• 🏆 Received Team Silver Award for Quarter 4 (2016)