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7.6 years of experience as Sr. Technical Engineer in IT Tech Support & System Administration. Specialised in Active Directory, Exchange, RDS, Ms Azure, AWS, Salesforce CRM, Service Desk, ZoHo Desk, Citrix tools and Network Protocols.

Motivated Electrical and Electronics Engineering graduate transitioning into IT Support and Networking. Hands-on experience with networking fundamentals, troubleshooting. Passionate about improving system reliability and providing technical support solutions.

Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.

Network and Tech Support Engineer with 5+ years of experience in enterprise IT infrastructure support and maintenance. Expertise in configuring and troubleshooting wireless access points, switches, routers, and multi-site networks. Proven track record in managing major incidents, conducting root cause analysis, and achieving rapid resolutions in line with SLA commitments. Skilled in VPN setup and remote desktop support, delivering reliable IT solutions in fast-paced environments.

Amol Dilip Rajput

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