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7.6 years of experience as Sr. Technical Engineer in IT Tech Support & System Administration. Specialised in Active Directory, Exchange, RDS, Ms Azure, AWS, Salesforce CRM, Service Desk, ZoHo Desk, Citrix tools and Network Protocols.

To involve myself in an organization with great earnestness in the view of both organizational and personal growth. To work in a competitive and challenging work environment with continuous contribution to the school, and have professional growth in my career. Eager to learn, work hard, and sincerely complement my skills to your esteemed school. Customer support professional prepared to drive impactful results in senior engineering role. Proven track record of effectively resolving technical issues and optimizing customer experiences. Valued for collaborative spirit and adaptability in dynamic environments. Skilled in troubleshooting and client relationship management.

Motivated Electrical and Electronics Engineering graduate transitioning into IT Support and Networking. Hands-on experience with networking fundamentals, troubleshooting. Passionate about improving system reliability and providing technical support solutions.

Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.

Amol Dilip Rajput

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Customer Support Engineer

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BCA -

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